Good evening or will i say goodnight. I'm not here to rant or drag anybodys business to the ground or anything. I feel aggrieved and I've just got to express myself

My name is Oseni kolade with username 09066111033. I made an attempt to subscribe for a client as at yesterday (mtn 5Gb). The transaction was not successful as my client did not receive the intended data volume but my wallet was debited
Now in my transaction history, this particular transaction is not reflecting so it appears as if the transaction never happened. I've tried to refund using the customer complaint bot option on the platform but all to no avail.

I've also tried to contact the supposed customer care representative but they are non-existent as My call never seems to go through. The ticket option for customer support is a waste of time as I've opened a ticket for a previous transaction that went sour but till today it has not been resolved.

I'm presently frustrated with their services cause for the past two days I've not been able to successfully subscribe for my clients as the transactions are always pending.
I demand a refund to my wallet cause at this point I'm fed up and I've had just about enough and i will not rest until this issue is resolved.

The concerned parties should please take note
Cc clubkonnect
Ckcompliance