NnamdiN:
Fraudsters

gogeekish:

You simply couldn't comprehend business terms and conditions of Jumia?
Why call them fraudsters? What did they do? I guess you had problem with a seller who sells via Jumia platform that didn't make smooth sales to you.

NnamdiN:
no sir, I used to sell on their platform. Their policies will wreck you, they're anti-vendors. These guys will subtly put pressure on customers to return items, so they could charge you the vendor for "disappointing" their customer.

You could order from jumia, use the item as much as you want, then call them and complain, they'd refund you and debit the vendor( No questions asked).
I've had an item of over 150k used and returned for no reason, when I raised a claim, they offered me 10 percent for the item. An item that came sealed, had no issues whatsoever, I even made a video to that effect yet nothing happened.

A 2nd item of about 200k, was returned incomplete and I refused to accept it, till today nothing was done about it.
I have several other items that would come back broken or swapped and when claims are raised these idiots would tell me I shipped the items like that. Like how tf would I bring a broken guitar and it would be accepted and shipped?

There's no guarantee that the items you ship would deliver yet they charge you 3k or double commission if you fail to ship the item. They'd still charge 3k for any returns even of the item costs less than 3k. If that's not thievery then what is?

Do a survey on this forum, ask their vendors to really tell you how they really feel about jumia.
Until they pay me for those items and stop their fraudulent behaviours, they'd remain FRAUDSTERS
Why on earth would a return reason simply be that a customer changed mind and you debit the seller several weeks after the item had been delivered?

And I hope you're not their rep trying to cover for them? coz I can get over 50 people with proofs of how they've been defrauded by these thieves
Jumia is fraudulent and unfair to their vendors.


And yeah, KONGA is bae, any time, any day anywhere.

krattoss:
jumia policy favours customers mostly than sellers.
I bought an mp3 of 20k..its over 2 weeks now and thr mp is good and sound, yet they still call me to return it if I ever find any fault in it.

NnamdiN:
no sir, I used to sell on their platform. Their policies will wreck you, they're anti-vendors. These guys will subtly put pressure on customers to return items, so they could charge you the vendor for "disappointing" their customer.

You could order from jumia, use the item as much as you want, then call them and complain, they'd refund you and debit the vendor( No questions asked).
I've had an item of over 150k used and returned for no reason, when I raised a claim, they offered me 10 percent for the item. An item that came sealed, had no issues whatsoever, I even made a video to that effect yet nothing happened.

A 2nd item of about 200k, was returned incomplete and I refused to accept it, till today nothing was done about it.
I have several other items that would come back broken or swapped and when claims are raised these idiots would tell me I shipped the items like that. Like how tf would I bring a broken guitar and it would be accepted and shipped?

There's no guarantee that the items you ship would deliver yet they charge you 3k or double commission if you fail to ship the item. They'd still charge 3k for any returns even of the item costs less than 3k. If that's not thievery then what is?

Do a survey on this forum, ask their vendors to really tell you how they really feel about jumia.
Until they pay me for those items and stop their fraudulent behaviours, they'd remain FRAUDSTERS
Why on earth would a return reason simply be that a customer changed mind and you debit the seller several weeks after the item had been delivered?

And I hope you're not their rep trying to cover for them? coz I can get over 50 people with proofs of how they've been defrauded by these thieves
Jumia is fraudulent and unfair to their vendors.


And yeah, KONGA is bae, any time, any day anywhere.

Getintouch2004:


Lol, I made a Global Delivery of a phone three days ago, jumia have been calling that I still have 4days to return my product should I have a not too good feeling for the phone. The phone is serving it's purpose for now though, no defects.
Could it be they wanna Know if their customers are overly satisfied? I don't know.

Bamsherif:
they should extend this to ebay, amazon etc as well not only Chinese items

NnamdiN:
honestly I dont know what they gain by doing that. Why pressure a customer to return something that's working fine? It's very wrong.
On other sites, reasons for return are usually manufacturer defects, item not as described or not working at all , but jumia will tell you to return the item if you just changed your mind(even after using it)
No problem if the cost is on them but these fooools will bundle it back to the vendor and charge the vendor as well.

Getintouch2004:


So now, for every return jumia gets a profit out of it? wow. They are really enslaving and extorting you people for real.

I've never shopped on konga before. Their stuffs are usually on the high side as compared to other online sales outlet I know

NnamdiN:
yes. They profit on Every after sales return. Prices on jumia are low coz the vendors are literally hustling for peanuts. Jumia even earns more than a lot of their vendors.
And there are too many of them selling same items. Some even sell below cost price.
Jumia is a ticking time bomb still

krattoss:
I think they re trying to establish customer trust first.

NnamdiN:
yes. They profit on Every after sales return. Prices on jumia are low coz the vendors are literally hustling for peanuts. Jumia even earns more than a lot of their vendors.
And there are too many of them selling same items. Some even sell below cost price.
Jumia is a ticking time bomb still

NnamdiN:
they're already over 7 years , who doesn't know jumia?
Bro if you know what vendors pass through in the hands of jumia, youd weep for them.
If I begin to list them here, a lot of people would use it to cause more harm to the vendors.
But whatever your complain is, as a customer, jumia accepts it and transfers the cost to the vendor

attached is one of my returns. Jumia told me I shipped the item like that. Even if I dey craze, can I bring something as damaged as that to ship?

krattoss:
jumia policy favours customers mostly than sellers.
I bought an mp3 of 20k..its over 2 weeks now and thr mp is good and sound, yet they still call me to return it if I ever find any fault in it.

NnamdiN:
thank you for this bro
Now when you return that item, they'd debit the vendor's account by 20k and another 3k for selling a defective item. Then return the item to the vendor in whatever manner you returned it.
Case closed

Getintouch2004:


Lol, I made a Global Delivery of a phone three days ago, jumia have been calling that I still have 4days to return my product should I have a not too good feeling for the phone. The phone is serving it's purpose for now though, no defects.
Could it be they wanna Know if their customers are overly satisfied? I don't know.

SaintUlot:


I think the 3k penalty for sellers is a welcome development because of sellers who deliberately sell fake products.

SaintUlot:


How come i haven't received this type of call, even though i do buy several things from jumia.

gloriaunobi:
They also called to inform me that I can return my package after 7 days

NnamdiN:
it's not just a penalty for fake items. It's for everytime a customer returns items.

And it hasn't even stopped the fakes.
The vendors still beat the system

gloriaunobi:
They also called to inform me that I can return my package after 7 days

SaintUlot:


How do the vendors beat the system?

NnamdiN:
no sir, I used to sell on their platform. Their policies will wreck you, they're anti-vendors. These guys will subtly put pressure on customers to return items, so they could charge you the vendor for "disappointing" their customer.

You could order from jumia, use the item as much as you want, then call them and complain, they'd refund you and debit the vendor( No questions asked).
I've had an item of over 150k used and returned for no reason, when I raised a claim, they offered me 10 percent for the item. An item that came sealed, had no issues whatsoever, I even made a video to that effect yet nothing happened.

A 2nd item of about 200k, was returned incomplete and I refused to accept it, till today nothing was done about it.
I have several other items that would come back broken or swapped and when claims are raised these idiots would tell me I shipped the items like that. Like how tf would I bring a broken guitar and it would be accepted and shipped?

There's no guarantee that the items you ship would deliver yet they charge you 3k or double commission if you fail to ship the item. They'd still charge 3k for any returns even of the item costs less than 3k. If that's not thievery then what is?

Do a survey on this forum, ask their vendors to really tell you how they really feel about jumia.
Until they pay me for those items and stop their fraudulent behaviours, they'd remain FRAUDSTERS
Why on earth would a return reason simply be that a customer changed mind and you debit the seller several weeks after the item had been delivered?

And I hope you're not their rep trying to cover for them? coz I can get over 50 people with proofs of how they've been defrauded by these thieves
Jumia is fraudulent and unfair to their vendors.


And yeah, KONGA is bae, any time, any day anywhere.