eghost247:

Its Almost Close to Christmas and new year celebrations Most Nigerians in the Diaspora
would want to send things to their loved ones @ home
how many of you can Can Stand in Support of Nigerian Postal Service
have u used their service before
how reliable is it now Compared to old times
did the items deliver on time and in the same way u sent it
Share Your ExperiencesAbout NiPost and also their Services Within Nigeria
Would You Rather Use Private Courier Services or Nipost

aroy1:

Nipost is fine if you use a PO Box when receiving your documents. If you are sending abroad and use their "registered" service, your documents will surely get there. They can't really be blamed if your document gets lost due to the usage of house address. Our town planning system should be blamed for that.

I don't know if i am the unlucky one or if such is a regular occurrence with UPS courier service, but this is the second time i am dealing with UPS, and each time, i experienced total disappointment and let down with their courier services.
No need to narrate the previous disappointing encounter, i'd rather start with this recent one which began on Tuesday (the 20th of oct 09). UPS received a package that was intended for me (in Ireland) from Nigeria, the package was supposed to be delivered on Friday (the 23rd), but there was no sign of UPS, i waited patiently until i decided to track the package and subsequently gave them a call on Tuesday the 27th of Oct. To my displeasure, the customer service lady was neither apologetic nor polite, she adhere to her unreasonable opinion that "packages from Nigeria could take longer than 3 days for custom or security reasons", and that mine is/was experiencing "custom check". Her explanation was not satisfactory so i demanded to speak with her superior, but she would not put me through with anyone insisting that she had already told me what i needed to know.
The package contains hard documents which was supposed to be used on Thursday, the 29th, so i was desperate to get it. An hour later, i rang them again and another lady answered: she eventually advised that the package had experienced "exception" by the German custom, suggesting me to contact Germany and know the reason. I did just that, but the German custom had nothing to do with the package, they rather advised me to contact Dublin custom. I obeyed every suggestion until i contacted the UPS in Nigeria.
There was not much of a help from the Nigerian side, and i contacted Dublin office over and over and over again, and each time, i was on with a different agent who would ask same questions all over again. The annoying thing is, they just could not give any meaningful explanation of what went wrong, neither were they giving the sense of concern that something entrusted to them is unaccounted for, rather, they were asking me to do the enquiries about my own package.
Despite asking for my phone number and email address which i repeatedly give them, i received no contact from them all these whiles. A couple of days later, i rang them again, and a lady prompted me that the package has been found, and would be delivered to me the next day which happened to be Thursday (which was the deadline date), i thought the worst was over and expressed my displeasure that they did not bother to inform me of the development: little did i know that the worst is yet to come.
On the given Thursday, i waited all day, but there was no sign of UPS, and next day, i rang them again. The frustrating thing is that each time i contacted them, a different person answered and they don't keep record of the conversations that took place earlier, or what information i was given regarding my package, so i would have to repeat the whole thing all over again and new suggestions will begin from there.
The last person i spoke with was a polite man (with apparent Indian accent), he took my email address and my telephone number and promised to personally investigate the matter and contact me; but until now, after 13 days, they still haven't contacted me. I badly need the document to enable me know when to book a new appointment. I'm highly disappointed at UPS courier and their customer services.

Has anyone had any similar experience?

saintbajar:

They made me lost my Finland admission cause the school wrote me via post not email and i got it so fast as i thought. 2months and 1 week later after post. and when i wrote the school na shara i get. not good for me and i cant try them again.