Hello Nairalanders,

I actually purchased a new DStv decoder last month. It came with one month free Compact bouquet subscription. Towards the end of the subscription earlier this week, I received a call from a DStv marketer (01 280 6877). I was asked to upgrade to a Compact Plus bouquet for N10,650 in order to get double upgrade to the Premium bouquet. Since I wanted to resubscribe anyway (I actually wanted to maintain the Compact bouquet), I decided to do the upgrade and pay the extra in order to get the premium channels.

I paid the money and went ahead with the upgrade, believing that I was going to get the premium channels. After 48 hours, I was yet to get the upgrade and I sent an email. My email was not replied. I decided to call the customercare to make my complaint. The agent that spoke with me then told me that the promo is not for me as my account was only created in September. I queried her on why the company's marketer called me for a promo that I was ineligible for without mentioning it. When I got the message about the offer, it wasn't explicitly mentioned that it was for old customers ONLY.

My anger now is that I was essentially deceived by the company and their marketers to upgrade even when I did not want to. I do not actually need a Compact Plus (it's virtually the same with the Compact, apart from new sports content which I don't need). I only upgraded because I wanted to access the premium bouquet. I expressed my dismay to the customercare agent and told her that the company had tricked me. The extra money I spent is not the issue but the thwarted expectations that I had. I promised the agent to call out DStv for this blatant misuse of advertisement.

I have also tweeted @DStv, @DStvNg, and @DStvCare on this issue and have not gotten any response. I am bringing the issue here on Nairaland so that all Dstv customers or potential customers can know of the deceptive tactics DStv uses in its advertisement. Before you deal with DStv, make sure you ask them to tell you ALL the clauses because they won't tell you. All they need is your money so they don't care about consumer rights.


I will also forward my complaint to relevant regulatory agencies as well.

My unreplied messages and complaints about the company's ruthless fraud...

Which government agency regulates pay TV? Just like cbn-banks, nerc - discos, ncc-telecoms. Send them a mail/tweet copying the regulatory body and see them running "hecta seckta" to resolve it

Sir, you got "scammed" by an overzealous ill-informed customer care rep. I think you should let it go if you eventually get an apology because it seems the lady called in error.

Be more careful in the future and respond only to pop-up messages from DSTV on your screen. All eligible subscribers got this message.

JubrinElSudan:
Which government agency regulates pay TV? Just like cbn-banks, nerc - discos, ncc-telecoms. Send them a mail/tweet copying the regulatory body and see them running "hecta seckta" to resolve it

I think we have NBC and APCON for issues like this. I'll forward my complaints to them and tweet to their handles too.

Others can please suggest any regulatory agency that I can contact.

Many others would have been deceived by their promos and offers but they probably swallowed it. I do not easily swallow bitter pills and if I must, it is my civic duty to warn others so that they can be careful.

Acidosis:


Sir, you got "scammed" by an overzealous ill-informed customer care rep. I think you should let it go if you eventually get an apology because it seems like the lady called in error.

Be more careful in the future and only respond to pop-up messages from DSTV on your screen. All eligible subscribers got this message.

It actually popped up on my screen bro. That's more reason I'm angry cos this is corporate 419. Why didn't the popup message tell me that I'm ineligible.

I went online to even check for the vague Terms and Conditions which they mentioned in the popup message I got before I was called by their agent. I DID NOT SEE ANY REMOTE MENTION of the issue that made me supposedly ineligible for the promo.

fratermathy:


It actually popped up on my screen bro. That's more reason I'm angry cos this is corporate 419. Why didn't the popup message tell me that I'm ineligible.

Really? That's fraud

Acidosis:


Really? That's fraud

Exactly! That's my anger. If you don't want to defraud customers, why should you send them messages or call them about offers that they are not eligible for without telling them?

Copy of the mail that I sent to NBC and APCON.

Useless Dstv....that was exactly my experience just last weekend...I was on Access but decided to do an upgrade to Family with the hope of getting a Compact bouquet ( that's after getting a msg from them about the upgrade). So I paid for Family but after three days ...nothing..hmmnn. I went straight to their page on Facebook and issued a tough complain. Withing 20 min I was upgraded. This is not the first time I do this. Quite very unfortunate.

critic007:
Useless Dstv....that was exactly my experience just last weekend...I was on Access but decided to do an upgrade to Family with the hope of getting a Compact bouquet ( that's after getting a msg from them about the upgrade). So I paid for Family but after three days ...nothing..hmmnn. I went straight to their page on Facebook and issued a tough complain. Withing 20 min I was upgraded. This is not the first time I do this. Quite very unfortunate.

Quite unfortunate that they would treat customers like this. In my own case, they didn't even reply me. It is almost as if I am insignificant as a customer. I have tweeted and mailed. I'll also post on their Facebook page too.

fratermathy:
I went online to even check for the vague Terms and Conditions which they mentioned in the popup message I got before I was called by their agent. I DID NOT SEE ANY REMOTE MENTION of the issue that made me supposedly ineligible for the promo.

Never relax until you get your money fully back, rubbish scammers.

hisgrace090:



Never relax until you get your money fully back, rubbish scammers.

I am actively on the case. At the very least, I'll make other customers to be cautious of their so-called offers and promos.

fratermathy:
My unreplied messages and complaints about the company's ruthless fraud...

Cc: Lalasticlala, Seun, Dominique

I have experienced something similar before, I was on Compact and I was told if I subscribe before the expiration date I would be upgraded to Premium... Which I did, but I wasn't upgraded... In my case I received the message on my decoder, so I Jejely snapped the message on the TV and took my query to them in Twitter, and I was upgraded to the Premium instantaneously ✔️


Long and short of the matter is that if it was an official message from DSTV then they should do what was promised, but this one that you are saying it was a marketer that called you.... Hmmm... It could be a voicemail story

nani667:



I have experienced something similar before, I was on Compact and I was told if I subscribe before the expiration date I would be upgraded to Premium... Which I did, but I wasn't upgraded... In my case I received the message on my decoder, so I Jejely snapped the message on the TV and took my query to them in Twitter, and I was upgraded to the Premium instantaneously ✔️


Long and short of the matter is that if it was an official message from DSTV then they should do what was promised, but this one that you are saying it was a marketer that called you.... Hmmm... It could be a voicemail story

It also came as a popup message on my decoder too. The marketer only called as a followup to the message I received. It should be noted that the marketer was directly a DStv staff, not these kiosk operators.
It was not even mentioned that the promo was for old customers or anything of such. I was so happy to upgrade only to be disappointed later on. I consider what they did as fraudulent. What's most annoying is that they have chosen to ignore me completely on this matter. Funny enough, this is even my first month as a DStv customer. You can imagine the bad image they've already created.

Here's the message that came in my decoder...

fratermathy:


It also came as a popup message on my decoder too. The marketer only called as a followup to the message I received. It should be noted that the marketer was directly a DStv staff, not these kiosk operators
It was not even mentioned that the promo was for old customers or anything of such. I was so happy to upgrade only to be disappointed later on. I consider what they did as fraudulent. What's most annoying is that they have chosen to ignore me completely on this matter. Funny enough, this is even my first month as a DStv customer. You can imagine the bad image they've already created.

Here's the message that came in my decoder...

Just send them a DM on twitter with that snapshot of your TV, explain to them about the person that called you too... I believe they should rectify the matter... Maybe they haven't seen your messages



When I received the massage I just did what they asked and when I saw i wasn't upgraded I just snapped the message on my TV first, and went straight to their DMs on twitter... The matter was rectified very swiftly as you can see from my screenshot above....

So just send them a DM on twitter... Or wait for them to respond to your tweets... They will definitely answer you

To whom it may concern, I plead with the moderators named to please move this
CC: prof800
CC: Briareos
CC: UjSizzle
Cc: lalasticlala

nani667:



Just send them a DM on twitter with that snapshot of your TV, explain to them about the person that called you too... I believe they should rectify the matter... Maybe they haven't seen your messages



When I received the massage I just did what they asked and when I saw i wasn't upgraded I just snapped the message on my TV first, and went straight to their DMs on twitter... The matter was rectified very swiftly as you can see from my screenshot above....

So just send them a DM on twitter... Or wait for them to respond to your tweets... They will definitely answer you

I've sent them messages on virtually all platforms. If you check my twitter handle, you'll see how I've bombarded them with tweets. Ditto for Facebook and Emails. They are deliberately ignoring my request. It's actually unfortunate, really.

Let me just assume that there is a reason for their choice of ignoring my tweets on this sensitive issue.

edoairways:
To whom it may concern, I plead with the moderators named to please move this
CC: prof800
CC: Briareos
CC: UjSizzle
Cc: lalasticlala

What exactly are you pleading for?

Plead:



What exactly are you pleading for?

Perhaps an incomplete thought on his part. He may be pleading that they move the thread to Frontpage or trending.

Plead:



What exactly are you pleading for?

To move the article to front page

fratermathy:


Perhaps an incomplete thought on his part. He may be pleading that they move the thread to Frontpage or trending.

Omo the mentions wey I Dey see daily ehn

fratermathy:


Perhaps an incomplete thought on his part. He may be pleading that they move the thread to Frontpage or trending.

don't you want this to hit front page?

edoairways:

don't you want this to hit front page?

I was just explaining your message to the guy. Of course, I want it on Frontpage. It would send a very strong message and attract their attention.

fratermathy:


I was just explaining your message to the guy. Of course, I want it on Frontpage. It would send a very strong message and attract their attention.

ok

B

Nothing new. That's how they do

9k

My experience with them is also pretty unpleasant. Aside the fact that they just call not minding if you are in a middle of something important. One of their agent called me to make payment on my gotv. I told her I am out of town, the thing next thing she said was, is there anyone in the house. I said no. She futher asked when do I get back to my state, I said I don't know. She now decided to ask me the most annoying question, she said I can reconnect via my phone before due date. I laughed. So I should reconnect for spirit and ghost to watch it. I am telling you they are just out to make their money.

DStv and Gotv... Scam!!!

Is this a sponsored post?