Banking services were introduced on USSD channels to ensure easier access to banking services.

Customers who use unstructured supplementary service data (USSD) channels to access banking services would have to pay new charges of #4 for every 20 seconds as from October 21.

This is the structure of the message sent to all MTN users earlier today “Please note that from Oct 21, we will charge N4 per 20 seconds for USSD access to banking services. Thank you,”

Before now, telcos charged customers per USSD session, this charges differs across networks and the highest seems to be N20 per session.

However, this new charge would mean that customers will be charged N12 for every minute spent on the USSD channel.

Although this new development has Sprout reactions from customers and they have taken to social media to express their feelings.

Even Some customers went as far as sending messages to their banks to know how genuine the information is and some banks have responded saying their charges remain unchanged.

This is access bank tweet in response to their costumers enquiries“Our fees and charges on the USSD service remain unchanged and all our services are available,”

Source: www.shinbatblog.com