Geolead Company Limited
Customer Service Representative Job Description Template
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
*;Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support

Location: Asaba/Onitsha/Lagos. Your location should be indicated when sending your CV.

Deadline: 23rd November 2019

Interested and Qualified candidates should send their CV to this Email: hr.​geolead​@gmail.com

Let see how it goes