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Desire A Career In Call Centre Management & Customer Service-must Read (2011) by Kunsultant: 5:14pm On Nov 20, 2010 |
Desire a career in Customer Service/Call centre International Customer Management Institute USA in partnership with b2oconsulting presents Call Centre Foundations Certification course Includes: Intensive 2 days instructor led training Training materials & ebooks Careers talk with Telecoms HR managers Referrals to call centre companies Professional CV writing to highlight new status to get the jobs FREE Membership of Customer Care institute Curriculum: Basic Telephone skills & Managing a call Call Centre Overview & Managing a Customer Essentials of a good Call centre professional Introduction to CRM tools & Softwares (Zoho,Sugar,Siebel) Call centre terminologies & technologies etc i]Where & when:[/i] Abuja: Date:4th & 5th February 2011 Venue: Chams City: Plot 66 1st Avenue Central area Abuja Lagos Date: 11th & 12th Feb 2011 Venue:Chams City: 2A Issac John Street Ikeja Lagos Port Harcourt: Date: 18th & 19th Feb 2011 Venue:Chams City: 89 Stadium Road PortHarcourt For more info and bookings email:b2oconsulting@yahoo.com or call 07026116766 many call centre companies (Nationally and internationally) are awaiting qualified call centre agents/professionals, act now!!!
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