Why Attend
The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.
This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.
Course Methodology
This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.
Course Objectives
By the end of the course, participants will be able to:
Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
Utilize excellent communication skills to be even more impactful in the workplace
Structure their workload for optimal performance and results, using effective time management strategies
Build effective relationships with direct managers by adapting to different working styles
Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
Target Audience
This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.
Target Competencies
Time Management
Communication Skills
Listening Skills
Emotional Intelligence
Presentation Skills
Office Management
Office Administration

Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and time

Date: 11TH January – 23rd January 2020 (weekdays)
16th – 25th January2020 (weekend)
Amount: N 45,000
Contact Number:08093982114
PMP Training in Port Harcourt

Course Outline
Building on existing skills
The role of an office professional in the 21st century
Communication skills and techniques
Confidence as a tool
Assertiveness in the workplace
Time management under pressure
Organizational skills
Managing the workload
Task planning
Prioritizing the workload
Understanding the business – the big picture
Taking control of the workload
Change management in the work environment
Effective goal setting
Communicating effectively
Active listening
Effective business letter writing
E-mail writing
Minutes writing
Note writing
Report writing
Powerful presentation skills
Creating presentations
Winning the room
Presentation styles
Managing relationships
Image and perception management
Effective working relationships
Working styles
Identifying styles
Adapting to work styles
Having valuable meetings
Being a team player
How and when to delegate
Emotional intelligence
Understanding and influencing behaviors
Expressing needs and opinions with clarity
Giving and receiving feedback
Resolving conflict
Utilizing empathy to achieve a common goal