About GL AUTO AUCTION LIMITED
We are a registered company in Nigeria that specialized in clean or salvaged cars for sale. We provide our customers with outstanding professional services and customer care they expect to receive. We exist in Nigeria to make buying a car online as smooth and simple as possible. We strive to offer you the best possible discounts, make bidding and winning vehicles fun for you.

1. Job Position: Customer Care Officer

Job Summary
• Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.

Principal Duties and Responsibilities
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
• Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
• Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
• Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
• Take orders, calculate charges, and process billing or payments by working with relevant departments.
• Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
• Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
• Generate and prepare relevant reports as required of by the department.

Experience and Qualification
• A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
• CRM or other recognised certifications.
• A minimum of two (2) years relevant experience

Competencies and Person Specification
• Active listening skills with strong phone and verbal communication skills.
• Ability to multi-task, set priorities and manage time effectively
• High degree of accuracy and attention to detail.
• Critical thinking and problem solving skills.
• Good follow up and follow through skills and should be highly internally driven.
• Possess analytical skills with ability to identify trends and challenges.
• Highly creative with ability to think out of the box.
• A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Method of Application

Interested and qualified candidates should send their cover letter and CV to:
career@glautoauction.com Using the job position as subject of email

Application Closing Date:

22nd January, 2020



2. Job Position: Marketing & Sales Officer

Job Summary
• Effectively manage and maximise marketing and sales of auctioning services to clientele and work towards building and expanding customer bases through identification and conversion of marketing & sales opportunities.


Principal Duties and Responsibilities
• Drive the achievement of Marketing & Sales target through effective marketing and sales strategies.
• Prospect for new clients and facilitate quick on-boarding.
• Manage online advertisements and follow through all marketing and sales leads.
• Collaborate with relevant department to facilitate prompt payment, registration and confirmation of customers/dealers.
• Constantly monitor competitive activities in assigned territory and inform Line Manager to maintain market positioning.
• Update vendors/buyer with sales terms and agreement.
• Follow up on leads generated through exhibitions and promotional events to engage/onboard prospective customers.
• Maintain customers’ records and keep all field reports.
• Maintain cordial relationships with dealers/Buyers/Vendors/to build brand loyalty and sustain patronage.
• Utilise and maintain company property including official vehicles for marketing & sales purposes.
• Participate in trade fairs, exhibitions and conferences to showcase products/ Services and meet potential customers.
• Prepare and submit activity report for the attention of the line Manager.






Experience and Qualification
• A first degree in business, marketing & sales or any relevant discipline.
• Relevant professional qualification.
• 0 - 3 years relevant experience in relevant role.


Competencies and Person Specification
• Good level of accuracy and attention to detail.
• Demonstrate a good degree of resilience.
• Ability to tactfully deal with difficult people to gain buy-in and manage their expectations.
• Ability to build effective relationships, influence and negotiate with internal and external stakeholders at every level of seniority.
• Effective time management skills; adept at handling multiple priorities and tight deadlines.
• Creative with ability to think out of the box.
• Possess external awareness of recent happenings.
• Flexible and adaptable; able to respond to change.
• Ideal candidate must be results and target driven.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Method of Application

Interested and qualified candidates should send their cover letter and CV to:
career@glautoauction.com Using the job position as subject of email

Application Closing Date:

22nd January, 2020


3. Job Position: Vehicle Inspector/Valuer

Job Summary
• Carry out a wide range of inspections (both interior and exterior) on vehicles of all types
• Ensure thorough valuation of vehicles is carried out accurately for the purpose of sales


Principal Duties and Responsibilities
• Inspection of motor vehicle and determination of their estimated market value
• Diagnose and advise on problems relating to mechanical, electrical and body repairs
• Determine vehicle road worthiness and road test vehicle accordingly
• Inspect vehicle accessories, air lines and electric circuits, and reports needed repairs
• Examine vehicles for damage and drive vehicle to detect malfunctions
• Test vehicle components for wear, damage, or improper adjustment, using mechanical or electrical devices
• Apply inspection sticker to vehicles that pass inspection, and rejection sticker to vehicles that fail
• Regular advice on changes within the automobile industries
• Prepare and issue valuation reports and keep record of vehicles inspected and valued
• Review of valuation report done by external valuers
• Assist in dispute resolution on valuations
• Any other duties that may be assigned by line manager
• Carryout operations in compliance with Standard Operating Procedures (SOP) and Health, Safety and Environment (HSE) policies




Competency and Person Specification
• Good attention to details with ability to work with minimal supervision
• Ability to utilise diverse tools and equipment with possession of practical aptitude
• Ability to comprehend quality control techniques
• Ability to work quickly and methodically
• Inquisitive mindset with willingness and ability to learn quickly
• Rapidly learn new tasks and commits information to memory quickly
• Acceptable knowledge of safety and health principles
• Show respect for the views and contributions of other team members and shows empathy
• Focus on customer needs and satisfaction exhibiting high standards for quality and quantity; monitors and maintains own quality and productivity
• Follow procedures and policies; keeps to schedules
• Adhering to Principles and Values while upholding ethics and values and integrity


Experience and Qualification
• Minimum of OND in Mechanical or Electrical Engineering
• Minimum of three (3) years relevant experience in a similar role
• Driver’s License
• Relevant Trade qualification

Method of Application

Interested and qualified candidates should send their cover letter and CV to:
career@glautoauction.com Using the job position as subject of email

Application Closing Date:

22nd January, 2020