Amazon order defect rate is the measurement of your performance based on the percentage of negative feedback in order
Odr is measure by 3 component
• When the delivery date is very slow or late than the estimated date
• When you receive negative feedback
• When you have any number of refund
These are the factors determine the odr You should maintain the odr is less than 1%. If it exceeds your account will be at risk. If it reaches more than 1% contact us on our toll-free number we will tell you some tacking to handle amazon order defect rate.