JOB TITLE: Relations Manager
UNIT: Operations
DIRECTLY REPORTS TO: COO & Head, Business Dev/Client Service
LOCATION: Edo
LOCATION COVERED: South South 1 (Edo, Kogi, Delta, Bayelsa, Ondo, Ekiti)

CLIENT SERVICE
Job Description
Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.
Specific Duties & Responsibilities
Organize physical and health forum and enlightenment program chart and timetable for clients.
Provide accurate and timely information on benefits and services available to clients.
Plan and drive corporate and retail client relationship management in the region.
Ensure proper documentation of all enrollee complaints and escalate where necessary.
Ensure effective and prompt enrolment of clients.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Provide support in new product development and enhancement activities.
Ensure quality assurance of HMO services to clients (enrollees and providers)
Ensure that enrollees are managed under the care coordination scheme.
Perform any other duty as required by Head Client Services.
Support team efforts by ensuring 0% loss in existing client relationships.
Performance Indicators
Client satisfaction Index.
Client retention rate.
Expansion and management of clients within the region.
Crisis rolved.




PROVIDER MANAGER
Job Description
This Job supports the contracting, developing and maintaining of relationships with healthcare providers. It requires daily liaison with a Provider Network and collaboration with internal departments to ensure quality service.
Key Responsibilities;
Hospital Visitation.
Conducting medical outreach programs when requested.
Reaccreditation/quality assurance check on hospital providers.
Reconciliation of hospital claims.
Provider Sensitization.
Management/Disease Management activities.
Provide adequate provider network to clients every quarter.
Monitors provider performance and resolves any issues.
Perform any other duty as required by COO.
Support team efforts by ensuring 0% loss in existing providers.

Performance Indicators
Management skills
Crisis resolving
Provider retention index
Organization & Planning
Team Management
Relationships
ALL UNITS

Send your curriculum vitae to recruitment@lifeactionplus.com