3cX In Nigeria Queue Call Statistics
3CX Wallboard shows real time status updates of incoming calls. Call Center Agents can be aware at all times on whether they are working efficiently and keeping up with the call flow.

Wallboard gets current call states based on real time statistics. If you are a member of 1 queue, you will see the statistics of that queue. If you are part of multiple queues, all statistics will be added together. Statistics include the following:

Waiting - Waiting calls.
Talk Time - Total talking time for all serviced calls.
Answered - The amount of answered calls.
Abandoned - The amount of Abandoned / Unanswered calls.
Agents Busy - Number of agents currently busy answering calls.
Total - Total number of calls (Answered / Unanswered calls).
Callbacks - Number of callbacks made by the system
Waiting Time - Average Waiting time for all Queue calls.

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