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Help ! Customer Transferred To Wrong Account (GTB) - Business - Nairaland

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Help ! Customer Transferred To Wrong Account (GTB) by Greenbullet(m): 8:01pm On Apr 01, 2020
A customer of mine transferred money to a wrong account , the mistake itself originated from me , it has been 24 hours since the error and GTB is not responsive , is there any way to go about it quickly , we have messaged GTBANK and still no reply , The mistake of the transfer originated from me , 2 digits were mixed up and the fund was transferred to another zenith bank account instead of mine , I have messaged them across platforms but still no reply , Zenith Bank reffered me to them (they were quite quick in their reply) . Any help in quickly contacting GTBANK ?

Lalasticlala
Seun
Ishilove
Oa4mj
Royalroy.
Re: Help ! Customer Transferred To Wrong Account (GTB) by izzou(m): 8:06pm On Apr 01, 2020
Call their customer care. GTB have been very slow in replying mails and their WhatsApp messages since this virus isshh started

Normally, after verifying that the transfer was from you and wrong, they'll place a lien on that account and let you know what's next

In this era of hardship, i pray the person that received the funds has the fear of God

Fear not. grin

Pocohantas, is there still hope for a reversal?
Re: Help ! Customer Transferred To Wrong Account (GTB) by Illusioneffect(m): 8:06pm On Apr 01, 2020
This is a bad time for this shit to happen, sorry, Let it go.
Re: Help ! Customer Transferred To Wrong Account (GTB) by SpyAC(m): 8:07pm On Apr 01, 2020
Greenbullet:
A customer of mine transferred money to a wrong account , the mistake itself originated from me , it has been 24 hours since the error and GTB is not responsive , is there any way to go about it quickly , we have messaged GTBANK and still no reply , The mistake of the transfer originated from me , 2 digits were mixed up and the fund was transferred to another zenith bank account instead of mine , I have messaged them across platforms but still no reply , Zenith Bank reffered me to them (they were quite quick in their reply) . Any help in quickly contacting GTBANK ?

Lalasticlala
Seun
Ishilove
Oa4mj
Royalroy.
write a mail to gtb , explaining to them ur errors, the surely reply u soon
Re: Help ! Customer Transferred To Wrong Account (GTB) by Illusioneffect(m): 8:12pm On Apr 01, 2020
izzou:


In this era of hardship, i pray the person that received the funds has the fear of God

The guy has every reason to fear ooo, this time that everybody is thinking of money landing in their bank account.
[color=royalblue] Even the fear of God won't stop dis one oo, except the person is rich enough to let it go.
Re: Help ! Customer Transferred To Wrong Account (GTB) by Greenbullet(m): 8:13pm On Apr 01, 2020
Illusioneffect:
This is a bad time for this shit to happen, sorry, Let it go.
I just don't want to reveal the sum , letting it go is not an option.
Re: Help ! Customer Transferred To Wrong Account (GTB) by izzou(m): 8:14pm On Apr 01, 2020
Illusioneffect:


The guy has every reason to fear ooo, this time that everybody is thinking of money landing in their bank account.
Even the fear of God won't stop dis one oo, except the person is rich enough to let it go.

Jesus looked at them and said, “With man this is impossible, but with God all things are possible.”

Matthew 19:26

smiley

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Re: Help ! Customer Transferred To Wrong Account (GTB) by Greenbullet(m): 8:14pm On Apr 01, 2020
izzou:
Call their customer care. GTB have been very slow in replying mails and their WhatsApp messages since this virus isshh started

Normally, after verifying that the transfer was from you and wrong, they'll place a lien on that account and let you know what's next

In this era of hardship, i pray the person that received the funds has the fear of God

Fear not. grin

Pocohantas, is there still hope for a reversal?
Their call center keeps referring to the self service option.
Re: Help ! Customer Transferred To Wrong Account (GTB) by Illusioneffect(m): 8:17pm On Apr 01, 2020
izzou:


Jesus looked at them and said, “With man this is impossible, but with God all things are possible.”

Matthew 19:26

smiley
Am sorry for being a prophet of doom oo
Re: Help ! Customer Transferred To Wrong Account (GTB) by izzou(m): 8:18pm On Apr 01, 2020
Greenbullet:
Their call center keeps referring to the self service option.

No naa

I used it last weekend. They will definitely refer you to the self service, but you'll have to select the option where you want to speak to a customer care agent

It's late already. Maybe you should try tomorrow

Better still, quote them on IG and Twitter.

Then tomorrow, you can make that call

1 Like

Re: Help ! Customer Transferred To Wrong Account (GTB) by don4real: 9:45pm On Apr 01, 2020
Greenbullet:
A customer of mine transferred money to a wrong account , the mistake itself originated from me , it has been 24 hours since the error and GTB is not responsive , is there any way to go about it quickly , we have messaged GTBANK and still no reply , The mistake of the transfer originated from me , 2 digits were mixed up and the fund was transferred to another zenith bank account instead of mine , I have messaged them across platforms but still no reply , Zenith Bank reffered me to them (they were quite quick in their reply) . Any help in quickly contacting GTBANK ?


Lalasticlala
Seun
Ishilove
Oa4mj
Royalroy.

Didn't you write your names along with the account number??

1 Like

Re: Help ! Customer Transferred To Wrong Account (GTB) by pocohantas(f): 10:43pm On Apr 01, 2020
izzou:


Pocohantas, is there still hope for a reversal?

Why you tag me? Na me debit am? cheesy

First thing I did was check if it were GTB to GTB. Always easier when it is within same bank.

Yes, there is hope- subject to availability of funds in recipient’s account.

1- Sender should contact GTBank for a recall.

2- Sender should serve Zenith a court order for reversal of funds.

3- Sender can contact the wrong beneficiary to refund (if his name is nwa chineke).

GTConnect should be the fastest way to reach them. However, they are on lockdown. He has to self-service... No pun intended.
Re: Help ! Customer Transferred To Wrong Account (GTB) by nurex01(m): 2:44pm On Jun 27, 2020
Greenbullet:
A customer of mine transferred money to a wrong account , the mistake itself originated from me , it has been 24 hours since the error and GTB is not responsive , is there any way to go about it quickly , we have messaged GTBANK and still no reply , The mistake of the transfer originated from me , 2 digits were mixed up and the fund was transferred to another zenith bank account instead of mine , I have messaged them across platforms but still no reply , Zenith Bank reffered me to them (they were quite quick in their reply) . Any help in quickly contacting GTBANK ?

Lalasticlala
Seun
Ishilove
Oa4mj
Royalroy.
. Sorry about this Bro. I think the best thing to do is what pocohantas said.
Re: Help ! Customer Transferred To Wrong Account (GTB) by Ishilove: 2:50pm On Jun 27, 2020
When you gave the customer the account number, didn't you put account name as well?

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