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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy For An Experienced Front Desk Executive (job Ref: Efde) (307 Views)
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Vacancy For An Experienced Front Desk Executive (job Ref: Efde) by tolex29(f): 10:19pm On May 25, 2020 |
Our client is a Public Relations & Integrated Communications Firm. They offer Business Intelligence; Consumer Insights and Trending Communication Services to clients. Job Location: Ikeja, Lagos State (preferred candidates should be residents within immediate environs). Summary of role: The hired personnel will be responsible for supporting the business by being the first point of contact in the organization; operating the switchboard, connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; use listening skills to put callers at ease and obtain accurate and complete information. Detailed Task: • Be the first point of contact at the office. • Greets and directs visitors; providing assistance to them as required. • Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections. • Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff. • Answers internal or external calls and transfers calls. As required, takes and relays messages. • Relay important information to members of staff and customers. • Announce when visitors arrive to the concerned staff/units. • Compile and update data related to client’s details. • Assist callers with their questions/enquiries. • Promote company services as appropriate. • Handle all internal and external directory assistance queries. • Perform administrative duties that may be assigned by the supervisor from time to time. Requirement: Education • BSc/HND holder in Communications. • Must have a minimum of 4 years of Front Office/Customer Service experience. Competencies • Active Listening – Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Physical presentation/Interpersonal Skills – Must have very good dress sense; presentable for the front office and own very good interpersonal skills. • Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. • Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. • Written Comprehension -- The ability to read and understand information and ideas presented in writing. • Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Salary & Application: • Proposed salary ranges between N100,000 – N120, 000/m • Experienced applicants should forward CVs to ‘recruitment@stresertservices.com’ using ‘EFDE’ as subject of mail before 24th June, 2020. |
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