Please I need help concerning these issues

1. Sometimes in the last quarter of last year,I used the ATM machine owned by union bank which is located within Emedab Petrol Station, Jayi,Abuja.

The transaction failed, but I was debited . Transaction amount is 5000 naira only.

I made official complain at first bank Wuse 2,within Banex Plaza.The issue was dragged until I got tired because I didn't have much time to spend following up the matter.
So I let go.

2. On the 24th of June ,2020.
I tried to pay for fuel at Eterna Feul Station by Banex Junction , Opposite LG house with same First bank ATM card ,again the transaction failed but I was debited.

Amount is 3000 naira only

I waited for reversal and after 1 week. I made an official complain.

They promised to take care of the issue as usual.
I waited for weeks but no refund of the said amount.

I went back to the bank to find out the reason behind the delay.

I was directed to a woman who they said was in charge of such failed transactions.

She attended to me and issued me a reference number stating that the reversal will be done with 3 working days..

My people, it's more than 7 working days now,I have not seen my money nor heard from the bank.

This made me to remember the first transaction that they didn't refund until now, and I began to wonder where actually they problem lies.

Please I need help on how to get to the last logical conclusion of this matter.

The first transaction is 5000 naira only
The second transaction is 3000 naira naira.

Please I need help to recover these said amount.
Evidence of these transactions are on their system which they acknowledged and I will also provide some evidence with me.

Thanks

Is it a master, verve or visa card?

Coinvision:
Is it a master, verve or visa card?

It's Verve,Sir

''We are yet to get camera footage of your transaction'', this will their next line they will give to you. Same thing happened to me last year. Though it's Stanbic Master Card on FCMB Machine and the amount was 20k my brother, the stress i went through ehn. But they felt my wrath the day i walked into one of the Stanbic Bank branches. I told them to close my account that i wasn't rady to bank with them any further. Lo and Behold, i got my money the next day after the wahala i caused. Most of the workers in charge of failed transactions are just lazy. They are lazy to file in complains or follow up matters. Had another wahala with Ecobank that resolved with same pattern. Nigerians are hard people to deal with in general. Just walk into any of their branch and demand you want to close your account because of the nonsense, make some noises and see magic.

sylve11:
''We are yet to get camera footage of your transaction'', this will their next line they will give to you. Same thing happened to me last year. Though it's Stanbic Master Card on FCMB Machine and the amount was 20k my brother, the stress i went through ehn. But they felt my wrath the day i walked into one of the Stanbic Bank branches. I told them to close my account that i wasn't rady to bank with them any further. Lo and Behold, i got my money the next day after the wahala i caused. Most of the workers in charge of failed transactions are just lazy. They are lazy to file in complains or follow up matters. Had another wahala with Ecobank that resolved with same pattern. Nigerians are hard people to deal with in general. Just walk into any of their branch and demand you want to close your account because of the nonsense, make some noises and see magic.

Honestly,it's fustrating .
But am determined to see the end of this one.
I just need help on the right quaters to take the complain to.

Ogeneigbo1:


Honestly,it's fustrating .
But am determined to see the end of this one.
I just need help on the right quaters to take the complain to.

have told you what to do.