We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Responsibilities:

Managing large amounts of incoming calls from Customers
Handle and respond to Customers enquiries, complaints and questions via different channels such as phone call, email, online chats etc.

Acknowledge and resolve customer complaints.

Liaise with Dispatch riders and Logistics officers to provide feedback to Customers

Escalate Customers' issues to the appropriate desk and ensure quick resolution

Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
Identify and assess customers' needs to achieve satisfaction

Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.

Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.

Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers

Provide General Customer service support

Requirements:
HND or B.Sc in related field of study
Proven customer support experience or experience as a Client Service Representative
Ability to use MS Excel, power-point and word effectively
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Excellent email etiquette
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Applicants must reside in Surulere/ Mainland axis.

Method of Application
Interested and qualified candidates should send their CV to: humanresources@horlogistics.com.ng using the "Job Title" as the subject of the mail..

Application Deadline: 6th November,2020

#jobvacancy #customerservice #horlogistics