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Client Relationship Executive / Client Relationship Executive / Graduate Client Relationship Officer In A Reputable Logistics Company (2) (3) (4)
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Client Relationship Executive by Pilman: 3:13pm On Dec 14, 2020 |
Job brief We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers. Responsibilities Build relationships with key employees among customers Create plans to address clients’ business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs Requirements Proven experience as a Client Relations Manager or Relationship Manager Proven track record of meeting and exceeding targets Background in customer service; industry knowledge is a plus Experience tracking relevant KPIs (e.g. customer satisfaction) Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a team BSc/BA in Business Administration, Marketing or a related field Method of Application. Upon meeting the above requirements interested and qualified candidates should forward there cv/resume to career@pruviaintegrated.com using job tittle as the subject of the mail |
Re: Client Relationship Executive by amakadlite(f): 5:07pm On Dec 14, 2020 |
Is a Portharcourt resident eligible for this job, please? |
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