There are certain skills, qualifications, and more fittingly for this article, interview questions, and answers that are particular to customer service positions.

or starters, let’s do a quick rundown of the responsibilities of a customer service representative:

Attending to and providing solutions to customer complaints via phone, mail, or social media.
Verifying customers’ account information to prevent fraud.
Being kind and welcoming to customers warmly during any and every interaction with them.
Canceling or upgrading accounts.
Helping customers with the placement of orders, refunds, or exchanges.
Telling customers and prospective customers company information.
Placing, tracking and canceling orders.
Answering customers’ questions about warranties or terms of sale.
Acting as the organization’s gatekeeper.
Helping find solutions to customers’ product complaints.
Handling product recalls and/or returns.
Informing customers of deals, sales and promotions.
Selling products and services.

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