Key IP PBX features

Switching from a legacy system to an IP-based PBX means that business users benefit from several more advanced features.If you’re on the lookout for a new IP PBX, be sure to look out for the following key features:

1. Voice messaging

Once a ‘nice to have’ or an optional add-on, voicemail features come as standard with your IP phone system. If you have a dynamic workforce, it might also be worth shopping around for a system that enables voicemail messages to be sent as an attachment to the recipient’s email, either as transcription or an MP3 file. Likewise, it might be worth investing in a solution that supports visual voicemail.

2. Conferencing

Multi-party conferencing has become our bread and butter in recent months, so it’s important to look for a solution that comes with in-built support not just for simple three-way calling but multiple-participant conferencing.

3. VoIP ready

With telecommunications technology evolving at an unprecedented rate, it’s natural that businesses move away from using traditional PBX systems and traditional PSTN lines. Studies have shown that 40% of businesses prefer VoIP in the UK alone. Ensuring that your PBX supports IP stations and IP trunks is key as you grow your business into the digital age.

4. Remote working capabilities

With remote and home working set to endure, it’s worth investing in a business phone system that supports this mobility and agility. It’s important to ensure your IP PBX system comes with features such as ‘Find Me, ‘Follow Me’, fixed/mobile convergence and remote IP extensions to ensure your workforce can be efficient and contactable as they work remotely or on the move.

5. Reporting and analytics

Most IP PBX systems now come with basic reporting features built-in, and some might offer more advanced reporting and analytics. Be sure to address your business requirements when it comes to reporting, and at the very least, look for a system that comes with simple call history reporting enabled.

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IP-based PBX

Most IP PBX systems now come with basic reporting features built-in, and some might offer more advanced reporting and analytics. Be sure to address your business requirements when it comes to reporting, and at the very least, look for a system that comes with simple call history reporting enabled.