ogasir2011:

From your explanation it is either you are a rookie,just naive about MTN operations, or completely brainwashed by MTN in your regular trainings. MTN is the greatest RIP off Company ever known to Man.

In 2008 Benin Republic Suspended MTN operations in the Country because of unfriendly and ripping tariff to thier citizen, it took the intervention of Thabo Mbeki(Then President ) to prevail upon the Govt, before MTN could Operate again, with a condition that they will repect themselve and charge reasonable rates. In Nigeria our Govt are enjoying how they are cheating Nigerians.

It is cheaper to use other networks to call MTN, than to use MTN to call MTN. And you come hear to talk trash defending MTN.

People subscribe for internet service and they cant use it, Moneies are never refunded.

pls dont mention NITEL in comparism with the ripp off that MTN is doing, without MTN GSM would still exist in Nigeria.

You claim that MTN was planing to Introduce Per sec billing, i want to tell you that you are a Big LIAR. MTN told us that Per sec billing was not possible till 2007. Glo started operation in 2005 and began with per sec. in sept 2005 MTN also began per sec billing so tell me why did not wait till 2007 to begin. M

MY friend it does not cost nothing to begin Per sec billing  as you claim it will cost money. Per sec billing has been a feature of GSM Billing software since the 1990s and the software MTN were using since 2001 has per sec billing- so u see what i mean u have bin brain washed?

I discourage pple everyday from using MTN, and i urge everyone to do the same.

MTN has the slimest profit margin amongs the all network, thier distributors dont make much compared other network. they are also ripping off the distributors.

they are also ripping off graduates, call center agents Earn the lowest in the industry- Ripp OFF

they are less nigerian amongts the middle class, top executive - nigerians do the dirty Job in the company while thier south african eat the fatest salary- ripp off

rman:

Coverage issue is a totaly different issue. The fact that you don't have mtn network may mean their coverage is not there at all or their base station is down. I am baffled the two reasons I gave still does not qualify as steatling in my opinion.

Read my post again. I never said they offer the cheapest call rates. Waht i have only tried to point out is that in a competitive market where there in no monoploly, I find it hard that people come out to slander just one company that is just rtying to survive like the others. Whatever you call is rip off is a choice made by YOU AND YOU ALONE. What I have only tried to point out is only time will tell whos has a better business strategy. In a competitive environent also , I can not fix my salaries based on what my competitor is paying. ALL BANKS IN NIGERIA DON''T PAY SAME SALARY and I have not seen Nigerians calling the least paying banks rip offs
Everytime I just hear or read people bringing MTN down. The message that comes across to me is people trying to force a company to close shop based on their own financial interests. It is always cheaper calls , PROMO and stuffs. Show me an operator in Nigerian that does not have quality challenges. But coming out with hate telling a company to pay more of give out more in a competitive market is so Nigerian.  Your claim that they pay call centre agents the least is wrong. Please find out the truth and don't let hate cloud ibjective analysys. I have not insulted or try to slander any company in my post so far, I will expect people to do same when they respond. WE CAN ALL LEARNT A LOT THROUGH THIS THREAD

rman:

valacious:

@mr rman be sincere with yourself and tell me which network has d largest subscriber, it's mtn. Now according to economics of scale are they not meant to be d network with more value offering? Why cant they refine d magic no stuff and put a peg on d no of hours u can talk to a friend per day, say 2hrs max. Why is it so double expensive using an mtn to call an mtn, at N30/min, while i can use a glo infinito line to call same mtn at N15/min. Which makes more sense?dont they have d same challenges?

ogasir2011:

@rman

you are obviously not answering our questions you are only re posting part of your initial post. kindly address som question asked

airtel 12naira per min to all networks, can u beat that? MTN to MTN 30naira per min.

rman:

@OP

The Nigerian Telecoms market is a competitive market , no one is ripping you off. If you are not satisfied with the quality of service in your area from mtn it is so unfortunate. A lot of factors not known to you could be responsible.  MTN is constantly working round the clock to make the quality of service top notch. And based on the survey carried out early this year putting into consideration parameters like availability of the network, call success rate (CSSR) , call drop, congestion etc . MTN still has the best network in the country.
The promo and cheaper calls by competitors is to attract more subscribers and have more on net calls that's all.They are still interested in making profit like MTN. Giving money to individuals isn't MTN'S way of rewarding customers. Find out about MTN community projects in your area, they are indeed doing a lot.
Magic number is a product we introduced but was really abused by customers. MTN has its own fault too. When we introduced magic number we are intrested in letting people call just one number for free for a whole month but the traffic(Erlang) on the network became so much in weeks that our network became congested 24/7. Nigerians love to talk but when a call runs into hours between two individuals and people having FOUR IN ONE PHONES all with MTN line, we had to suspend this product until the network is ready to sustain such long hour calls that prevents other subscribers from clamping onto the network.
It is amazing how Nigerians easily forgot that eleven years ago, NITEL was the only operator and Nigerians were going through hell to communicate.  If we all remember M-tel actually offered the cheapest calls immediately they took off but it was not sustainable then and we all know what happened to m-tel just a few years later. In fact dstv a SA company Nigerians refer to as a rip off too is the only pay tv that actually has more Nigerian content even when they didn't have the premiership. We all also know that they also have the best quality in terms off pictures and content. That is why dstv is still here and the same reason is why mtn is still growing. If you offer cheap services that is not sustainable in the long run that is not a good business strategy. It is better for prices to come down as market forces and other variables dictate.
Before I forget the per second billing issue. MTN launched their network in Nigeria with per minute billing, in a few months customers asked for per second billing. In fact they were already working on changing their entire billing system within a short while (which will cost money) of launching their network before GLO came out with per second billing. I hope we all know that competitors monitor one another and study the market. GLO coming out first with per second billing is just a company that did her home work well before coming out.
All GSM companies are trying to make profit and calling one a rip off or slandering one isn't the way to go. WHAT YOU EXPERIENCED AS POOR QUALITY OF SERVICE FROM ONE VENDOR IS BEING EXPERIENCED BY A SUBSCRIBER ON THE OTHER NETWORK YOU ARE PLANNING TO MIGRATE TO.

madprof:

I think there's too much unnecessary fuss about MTN's tariffs on this thread. You shouldn't expend a lot of energy complaining about MTN. Not when there are several alternatives out there. The irony is that most of the people complaining DO have MTN lines, so why are they still using those lines? Don't get me wrong - I'm not defending MTN - but it is a matter of personal choice which network(s) you decide to use. When it comes to total service quality, other networks over time have not performed much better than MTN either. Every one of them is defficient in one way or another in total service quality and product offering. Take for instance Airtel says they give 20 free SMS monthly with their 20k/s call plan, yet they always charge for texts I send; why? Those other smaller networks(visafone, starcomms, etc) can't even compare because they don't have robust value added services. In today's telecomms market you can't survive without value added services. MTN's internet service is about the most reliable among all the networks. Again, I'm not supporting MTN, but overall the other networks aren't doing or offering much better services.
What we need to advocate for is all-round better services and cheaper call rates from network operators rather than attacking MTN. Even at Airtel's 20k/s Nigerians still pay among the highest phone tariffs in the world; that has got to stop. Think about it: if MTN were really worse than other networks they wouldn't still be in business would they? The best way to attack MTN is to totally boycott their services - how many people can realistically do that? In any case MTN is a rip-off because NCC has allowed it.

Thanks for being objective. Some of the point I try to pass across is there in your reply. Why attack a company that did not force you to buy their product? Why do we call them a rip off if the so call alternative's that is great is easily accesible? NCC did not force the others to reduce their tarriffs , competition is the sole reason why they did. MTN is well aware of the market in which they operate and they know that any service provider that charges three times what the competition does for the same service may well be out of business in a matter of time. MTN will soon reduce their tarriffs but when they do, the same set of people lamenting now will be the first set to come out and say calls should be made free by MTN because they are from South Africa.
Network quality issue is been faced by all the operator. If NCC carries out their quarterly quality checks across the country and a particular service provider always come out tops , why sanction them? Competitive pricing is good for customers but for proper competition to be in place for serious competition is to ask yourself, why mtn is still in business why all logical explanation points towards the fact that they should be out off business. SIM cards cost just #150.

lanrewajew:

@rman, i agree wit u on your concept of competition. Yea competitors wuld do anyfin 2 get u off d way. But wat i dnt understand is y consumers can nt av value for hard earnd money. What i wil cal gud busines sense, is knowin wat your subscribers needs are nd meetin 'em, xactly wat glo did wit p/sec billn. Consumer satisfaction must come first, and dats wat d etisalat family b'livs in, reason for d wide range of products nd services targetin consumer satisfactn. No coy can survive without profits, bt dnt let it get in2 your head. Improve services, study d market very wel b4 bringin up unique services (magic_number) so u dnt fumbl, be consumer oriented. Cheap call tariffs nd internet services is feasible in nigeria, der is no such fin as unsustainability. In dis market, d consumer is king! Yea. . .we knw dat