Asides the financial performance of your business, the Forbes Article stresses that you consider customer satisfaction. Mike Kappel states that customer satisfaction is an important measurement of small business success.

Customers will only come back to buy from you, if they had a good experience the first time.

‘How do you measure customer satisfaction? -You can use surveys, reviews, or even asking, For example, “Did you find everything you were looking for?”’

It is necessary to ensure that your business process is made easy and enjoyable to your customers to improve their overall customer satisfaction and in turn your sales and revenue.

The Business Legal team has competent business marketing personnel who are well versed in website development, social media management and overall brand awareness. For general inquires or for any of our business marketing services, send us a direct message or visit our website at www.businesslegal.ng