Culminate consulting RC1052798 is a professional service firm into the business of Recruitment, Training, HR outsourcing, ISO 9001,45001 & 14001 Implementation and outdoor advertisement (Brands & Communication). The company was established in 2012 has since then worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technology and Oil & Gas

Our Client an E-commerce company is recruiting for the below roles
Job Title: Customer Retention Manager
Location: Lagos
Description
• Responsible for understanding and communicating on the health of the customer database
• Strategic planning of all CRM and Loyalty campaigns to deliver against customer KPI’s
• Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us
• Increase emotional engagement with existing customers to increase repeat purchase rates and Lifetime Value
• Manage customer segmentation and set KPI’s accordingly
• Lead an execution plan with key responsibilities & deliverables across the team
• Responsible for the development of the Loyalty Programme strategy, implementation, performance and optimization
• Identify opportunities to grow the database; in valuable customer segments
• Full ownership of all email execution, planning and improvements
• Develop personalized email and DM strategy, in coordination with overall customer behaviour
QUALIFICATIONS
• 3 - 5 years of progressive in similar role
• BSc. in Business Management, IT, Sales & Marketing or any related field.
• Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi – channel user journey / experience in mind at all times);
• Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy;
• Excellent database / CRM knowledge and expertise in reading / understanding data
• Good presentation skills and able to adapt to different audiences
• Experience of managing external suppliers
• Digital know-how;
• Budget – ability to manage and co-ordinate annual marketing budget;
• High levels of accuracy and attention to detail

Method of Application
Interested and qualified candidates should forward their CV to: admin@culminateconsulting.com using the position as subject of email on or before Friday 13th August 2021