Picture this scenario:

You went to do withdrawal in a POS terminal and it writes DECLINED while you receive a debit alert from your bank. The POS operator advices you to go to your bank and complain. You get to your bank and the customer service checks your statement of account and tells you straight up that you made your withdrawal in POS.

what would you do in such situation? Filled with anger and feelings of betrayal, you go back to the POS operator and confront him with everything in you; calling him all manner of names, coursing him and possibly attack him. It's not your fault, the half trained customer service operatives are to blame.

When you do transactions with your card, a lot of operations go into play: your bank, the card operator, the security provider of your card, the POS operator, the bank of the POS operator, interswitch etc. All these happen in few seconds. Anything can go wrong and your money will leave your account without getting to the POS terminal. What do you at this stage?

Go to your bank and request for DISPUTE FORM. fill it and submit. They will check the status of the transaction and reverse the money to your account. It should be done within 24hours of submitting the form but some bank take longer. You can follow it up till your money is reversed.

Stop accusing POS operators of stealing your money because you saw it in your account statement as successful. As far as it was declined by the POS terminal, 99% of time, the money will not get to them. It can still happen to you at ATM

if you're a banker reading this, please advise your colleagues to stop giving hasty response to customers' queries; it has lead to breaking of heads and many other damages too.

Wo, mesef go break anything o... I go cause gbege for the bank sef

iamtardey:
Wo, mesef go break anything o... I go cause gbege for the bank sef

for bank or POS?

Both of em

uncleck:
for bank or POS?