Greetings.

We are looking for someone who can handle the role of scheduling and dispatch. This is a high volume, fast-paced job with a need for the right person to oversee the daily workflow of replacement orders. The Dispatcher is a key member of our team and is responsible for coordinating the work orders for technicians and ensuring that the work is done promptly and accurately by technicians. We are looking for someone who is a leader, has excellent communication and social skills, and can think in an intelligent and continuous tone. This person will be self-reliant and detail oriented.

Position 1: Scheduling & Dispatch
Open positions: 4 positions available
Starting salary: #200,000 per monthly (Guaranteed salary increment after some time)
Location: Remote (Work from home)

Essential Functions and Primary Duties:
• Provide excellent customer service while speaking with customers and technicians, in accordance with training
• Manage incoming email and calls from our vendors, customers, and our technicians.
• Manage vendors, technicians and the assigned vendor and explain the incoming request.
• Identify and escalate priority issues and route calls to appropriate resource
• Manage work orders, set ETA, respond to any arising issues.
• Ensure that all work orders are accounted for and closed when work is completed
• Assist their peers.
• Other job duties as assigned.

Skills/Competencies
• Able to work under pressure and handle multiple requests
• Multi-tasking and Attention to detail are required
• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks
• Experience effectively using computers and learning new computer programs

Minimum Qualifications
• Diploma or equivalent
• Experience in sales and customer service preferred
• Computer literate
• Excellent communication skills
• Good organizational and time management skills
• Provide a suitable workspace.
• Maintain high speed internet access.
• Must have a fast PC or Laptop.
• Maintain a generator/constant power supply.


To apply, visit https://form.jotform.com/212343090827149

Other available positions are Support Specialist and Staff Accountant