Our client, a key player in the health industry is currently in need of a Business Manager (Concierge) that will be responsible for maximizing the business’ operating capabilities for the organization's concierge services

Location: Lagos, Nigeria

Experience Level: Minimum of 6 - 10 years operations management/customer management experience.

Job Position: Business Manager (Concierge)

Responsibilities -

Operations and Process Management:
- Design end to end operations processes to enable the business to deliver concierge services in an elegant and bespoke manner, to target market and High Networth Individuals (HNIs).
- Oversee the relevant teams in strategy and budget development. Work with the finance team to track and manage costs, recommending solutions that will improve profitability.

Brand Management:
- Act as subject matter expert in luxury service delivery industry trends, consumer targets &
behaviors.
- Supports strategy, innovation, and key growth opportunities for the brand.
- Supports PR on brand messaging and storytelling strategy; supports key brand event activations (conferences, brand partnerships, experiential activations, etc.)

Collaboration:
- Work closely with Centre of Excellence teams to build and secure support and resources for
business operations and initiatives.
- Collaborate with & regularly follow up with the various department heads to ensure proper execution of plans.

People Management:
- Set clear goals and expectations for the team. Measure performance, provide feedback, and hold team members accountable.
- Mentor & develop leaders and staff

Salary: Very Attractive

Preferred experience:
- First degree in a relevant field from an accredited institution.
- Luxury and/or lifestyle industry experience is a plus.
- Polite and confident with excellent communication skills both verbally and written. Ability to make a good first impression.

HOW TO APPLY: Interested and qualified candidates should send CV to 'careers@wallstreet.com.ng' and use the job position as the subject of the email.