Vacancy – Chief Technology Officer (CTO)

Location: Corporate Head Office, Ikoyi, Lagos

A licensed Private Network service and leading broadband communication service provider to corporate organizations across Nigeria is looking to hire a Chief Technology Officer.

Role will report to: GMD/ CEO

Role will supervise:
• Head, ISM Access Infrastructure
• Head, LTE Access Infrastructure
• Head Info Systems
• Head, Transmission Network
• Head, Service Mgt. & Customer Experience
• Head NOC Operations

Job Objective
To optimize network and technology assets through continuous improvement in network design and cost-effective technologies to support strategic business growth of the group in the short, medium and long term.

Key Deliverables and Expected Result

1. Strategy Planning & Alignment
• Increase Shareholder returns by ensuring that Network Processes aligns to achieve all objectives on the enterprise score card e.g. grow market share, data revenue, increase Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA margins), CAPEX returns management and net subscriber additions
• Optimize network and technology assets through continuous improvement in network design and cost-effective new technologies to support strategic business growth in the Group in the short, medium and long term.
• Drive planned strategy for the successful delivery of the Group and transformation initiatives focusing on excellent customer experience
• Oversee the research outcomes on customer feedback and make recommendations to Management to improve the Group’s value offerings and network designs.
• Improve the Group’s Net Promoters score
• Initiate budget that provides effective network services and control and monitor technology’s expenditure, in accordance with approved budget and associated rules and procedures
• Grow revenue of the business through deployment of approved technology solution and platforms that support profitability.
• Lead development and execution of enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
• Lead development and execution of an enterprise-wide disaster recovery and business continuity plan.




2. Implementation & Deployment
• Propose budget to provide effective Network services and control and monitor division’s expenditure, in accordance with approved budget and associated rules and procedures
• Oversee the development of various Terms of References and Service Level Agreements between the Group and telecoms service providers and consultants in line with approved telecommunication framework
• Lead expansion projects which include network and infrastructure roll out plan across major cities in Nigeria.
• Develop a technical service structure capable of sustaining longer term operational requirements including operational availability and quality demands
• Champion Contract negotiations to reduce cost and drive the Group’s value creation philosophy.
• Review risk for communication systems and network infrastructure
• Develop Risk Management Strategy and ensure the deployment of risk mitigating action plans and business continuity of the Group’s operations.
• Monitor, analyze and stay abreast of the offerings and technologies of competitors to ensure the Group maintains a competitive edge and operational excellence
• Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders
• Develop/reform relationships with the Group’s internal and external customers to transform revenue.
• As a member of the Senior Management team, establish a customer service and support process, with particular responsibility for web-based services that provides solutions to improve the customer experience.

3. Design and Execution
• Oversee the development of frameworks, policies and procedures to guide the company’s technical operations and to enable the division to provide high quality services to customers and attain set goals and objectives of the Group
• Continuously review and confirm metrics and measures deployed in the division to support management decision-making.
• Lead a high-level network strategy planning team to handle and create network strategic and operations plan
• Data Warehousing
• Implement proactive actions through NOC initiatives.
• Oversee the selection and contracting process for network related equipment and services
• Ensure company technical problems are resolved in a timely and cost-effective manner.
• Ensure the company’s internal technological processes and customer-facing services comply with expectations and applicable laws and regulations for privacy and security.
• Coordination of business units to ensure synergy.

4. Documentation & Report
• Responsible for establishment and maintenance of Standard Operating Procedure for the departments in the Technology Group
• Weekly/Monthly report of Technology Group activities to the Group Managing Director
• Quarterly/Bi-annual performance report on set targets to management & Board.


5. People Management
• Take the lead and drive the cultural operating system and vital behaviours required to improve business performance
• Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
• Champion/Sponsor review of business processes (headcount, process optimization, business optimization etc.), to drive efficiency gains to ensure reduction in Divisional budget year-on-year.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Knowledge, Skills and Experience
• Bachelor's Degree or higher degree in Electrical Engineering/ Engineering related field
• Master’s Degree
• NSE, COREN or its equivalent
• Minimum of 15+ year’s technical experience in telecommunications in an executive Management Position.

Attitude/Behavioural Traits
• Excellent presentation skills
• Good negotiating, initiative and leadership skills
• Results oriented, tactful and high energy, self-motivated
• Demonstrable relationship and business management expertise in telecommunications
• Demonstrable expertise on commercial framework for business
• Excellent Interpersonal, presentation and communications skills
• An enthusiastic team player and strong interpersonal skills
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Salary
Attractive

Application
Interested and qualified applicants can forward their CVs to mgtpositions@stresert.com using TechLX-25 as subject. Kindly note that only shortlisted applicants will be contacted