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Customer Service Manager & Internal Control Manager Needed Urgently by Steph007: 5:00pm On Nov 05, 2021 |
Our Client in the automotive industry seeks to recruit the following a Customer Service Manager and Internal Control Manager in their Lagos branch. JOB TITLE: CUSTOMER SERVICE MANAGER JOB RESPONSIBILITIES • Improving customer service procedures, policies and standards for the department and company • Develop a growth strategy focused on both financial gain and customer satisfaction • Develop customer satisfaction goals and coordinate with the team to them on a steady basis • Implement an effective customer loyalty program • Understand customer’s needs and expectations • Provide trustworthy feedback and after-sales support • Build strong, long term relationships with new and existing customers • Communicate with customers on a regular basis and respond to specific queries • Suggest solutions and innovative ideas to meet customers’ needs • Act as the liaison between key customers and internal team • Developing feedback or complaints procedures for customers to use • Training staff to deliver a high standard of customer service • Perform any related tasks as assigned and work closely with other departments JOB REQUIREMENTS • Bachelor’s degree in Business Administration or relevant field • Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role • Proficiency in Microsoft office and customer service software • Master’s Degree will be an added advantage with a profession certification • Excellent leadership and interpersonal Skills • Excellent verbal and written communication skills • Efficiency and organizational Skills JOB TITLE: INTERNAL CONTROL MANAGER JOB RESPONSIBILITIES • The Internal Control will be responsible for ensuring a strong internal control and compliance environment through the development of policies and procedures, ensuring their implementation and monitoring • The position will work to foster standardization and consistency across the business processes, internal control and compliance in the organization • Design, document, implement and carryout assessment and monitoring of the company’s internal activities • Formulate policies and procedures to improve internal controls • Lead the process for internal control and compliance reviews across board • Develop and conduct adequate training and prepare related information materials on internal control objectives, approach and methodology to the staffs on a regular basis to build knowledge and understanding of risks and control of all the staff members • Provide an independent, objective assessment of risk and evaluation of the effectiveness of internal operating and financial controls within the Company • Establish formal operating and strategic planning processes for the company • Ensure annual budgeting and periodic reporting systems are in place for all departments in a manner that allows the monitoring of progress against financial and operational performance targets and metrics • Provide guidelines and limits for approval of expenditures • Institute policies and procedures for the management of all financial risk • Ensure that adequate insurance cover is taken to mitigate risks that can’t be covered by internal policies JOB REQUIREMENTS • Bachelor’s degree in Accounting, Finance or any relevant subject • Minimum of 10 years cognate experience in Internal control/Audit with at least 7 years in managerial role • ACA, ACCA and any other relevant professional qualification • Masters degree will be an added advantage • Strong experience and interest on how technology and systems can support and enhance internal control effectiveness and efficiency • Proficient in the use of ERP, Microsoft Word, Excel, PowerPoint • Good analytical skills and attention to detail • Good verbal and written communication skills • Impeccable leadership skills Interested and qualified candidates should send their applications and detailed CV to careers@idlnigeria.com, using the role applied as the subject matter. Application closes 12th November, 2021 |
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