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Nairaland Forum / Nairaland / General / Jobs/Vacancies / URGENT RECRUIMENT - CONTACT CENTER AGENT (586 Views)
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URGENT RECRUIMENT - CONTACT CENTER AGENT by Bamidele56: 1:19pm On Jan 04, 2022 |
Role: Contact Center Agent Location: Mainland Pay: N60,000 Perks: Hmo + Pension Responsibilities • Attend to inbound and outbound calls • Real-time customer engagement via WhatsApp, Live chat etc. • Complaint management and follow up • Inter-departmental engagement on issues handling and resolution • Application of quality measures in customer engagement • Documentation of customers’ feedback • Daily, weekly, and monthly collation of reports Requirements • Fluent in Igbo language and any of Yoruba and/or Hausa • Minimum of first degree, BSC/HND • Minimum age requirement 23years • Capable of using smart tools like a google sheet, real-time survey forms, CRM etc. • Proficient knowledge of the Microsoft Office package especially Excel and PowerPoint • Ability to use a Contact Center solution is an added advantage • Business writing skills for corporate email • Interpersonal and relationship skills • Being analytical and relevant work experience is an added advantage Interested and Qualified candidates should please use the link below https://forms.gle/hvYLhkgEAMZvVbT68 |
Re: URGENT RECRUIMENT - CONTACT CENTER AGENT by ahamonyeka(m): 8:57pm On Jan 04, 2022 |
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