I have banked with Gtbank for years and would before now swear that the bank is the best thing since slice bread but my recent encounter with the bank when my phone was stolen left me shocked at their lax attitude to security protocols.

I detailed this encounter in a comprehensive post when my phone was stolen and I rushed to the Gtbank branch on Admiralty way, Lekki to transfer the money in my account out and was told it had been done but later discovered that it hadn't.

Find the post link below:

https://www.nairaland.com/6916645/how-gtbank-ensured-hackers-empty

The follow up to that story is as shocking as the first.
I returned to the Gtbank branch at Admiralty road, Lekki on Tuesday 4th January 2022 to make a formal complaint.

I met the operations manager and after listening to me impatiently, the guy went away and located the same cashier that attended to me on the 24th of December 2021 and claimed that he had effected the transfer that led to my account being emptied.

They huddled together with a manager and for the next one hour kept whispering amongst themselves and looking through something on a computer.

One hour turned to two and I kept waiting without any update of any kind. I somehow assumed they were clamping down on the places and people that the stolen money was sent to so I was content to wait.

I eventually got tired of waiting and had to return to work but before I left I asked what they were doing about my case and received a shocker.

They were actually pouring through CCTV footage trying to prove that I was at the bank about an hour before the money was removed from my account and so they didn't have too much time to effect the transfer I requested.

I went mad.

The truth is that the Gtbank security protocol is not designed to protect your money and everyone who still uses Gtbank should know that for a fact.

So, if you have never lost any of your Gtbank financial assets like ATM card or phone or bank security pin, you are shielded from this truth, but as soon as you lose any of the above, you are wide open for hackers to suck you dry.

You have been warned.

Hmmm, Nigeria bank