The Central Bank of Nigeria has published instructions for bank customers and others on how and where to file complaints against financial institutions regulated by it.
Commercial banks, microfinance banks, primary mortgage institutions, and discount houses are among the financial institutions.

The CBN emphasized that it had previously issued a circular instructing all banks to expand their existing ATM help desks to handle all types of consumer complaints.

“As a result, if you have a complaint against your bank, you must first report the complaint to the bank/branch where the issue originated, and then allow two weeks (it may be less or more in some cases) for the issues to be resolved,” it stated.

After lodging a complaint, the customer has the right, according to the apex bank, to escalate the complaint to the Director, Consumer Protection Department of the CBN if the bank fails to acknowledge within three days or issue a tracking number, or fails to resolve the complaint within the timelines stipulated by the Consumer Protection Regulation.

“You can only direct your complaints to CPD if your bank/financial institution fails to resolve your complaint within the timeline stipulated by the Consumer Protection Regulation,” the CBN stated.

“You can contact the Consumer Protection Department through the following channels: Consumer Protection Department, Garki, Abuja.” Your complaint should be directed to the Director of the Consumer Protection Department. You can submit your letter to the CBN Headquarters.

SOURCE:https://brandspurng.com/2022/02/01/cbn-how-to-report-a-dissatisfied-bank/