TELE-COLLECTION OFFICER

Responsibilities
Manages recovery of overdue loan
Contacting customers daily/weekly and informing them of their overdue loans.
Following up with customers daily/weekly on previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product
Responding to customer queries and escalating accordingly
Maintaining accurate, up-to-date customer account information
Reporting accurate customers feedback daily/weekly

Preferred Experience
Minimum Qualification: OND/HND/ B.Sc
Previous experience in tele-collections or Customer Service will be an added advantage
Strong Written, Communication and Negotiation Skills.
Strong command of English Language and at least, one other local or international language
Agile, Teachable and willing to learn
Ability to collaborate with a team in a fast-paced environment.
Attention to detail and strong Listening skills
Persuasive, sales/marketing and analytical skills will be an added advantage

Compensation
Base Pay
Variable Pay & Incentives that can earn you over NGN100,000 monthly
HMO and Pension
Other Benefits
You can apply to join us by clicking here and we will be in touch for the next steps.
https://mwanga.seamlesshiring.com/job/view/18