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Vacant Job For Service Centre Agent (entry-level) At GIG Group / Vacancy In A 1st Generation Bank: Service Executive / Service Executive (2) (3) (4)
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Vacancy For Service Executive by tolex29(f): 11:21am On Jun 01, 2022 |
StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below: Job Title: Service Executive Location: Lagos State Job Summary A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Duties and Responsibilities • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Requirements • Proven customer support experience or experience as a Client Service Representative • HND in Secretarial Studies (Office Technology & Management) or other related courses with minimum of an Upper Credit • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Numeracy and data analytics skills • Ability to multi-task, prioritize, and manage time effectively • Age: Not more than 27 years Salary • Monthly Take Home– N85,000 Method of Application Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using the job title as subject of the application. |
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