I updated my information on INEC portal and transfer my card to a new unit successfully, only waiting to pick up my PVC.
In my efforts to see that more people around me validate their information and transfer to the nearest polling unit to them, I found out that about three people with their PVC could not find their records on INEC portal. They were asked to "contact support" anytime they login.

My questions are:
1) is the card with them still valid or should they start a fresh registration?
2) if the PVCs are valid, how would they go about the transfer of their cards to the desired polling unit?

NB: everyone with PVC may need to check again on the portal to be sure they have valid record with INEC.