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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Call Center Agent (hausa) (266 Views)
URGENT VACANCY - CONTACT CENTER AGENT (HAUSA AND YORUBA SPEAKING) / Graduate Call Center Agent (reliance Care Officer) At Reliance HMO / How Much Does Mtn Pay Their Call Center Agent? (2) (3) (4)
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Call Center Agent (hausa) by nvestormal: 10:52am On Jul 18, 2022 |
Mactay Consulting is currently recruiting to fill the job role below. Job Title: Call Center Agent (Hausa) Job Location: Lagos Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Bsc/HND Degree Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening (Hausa & English language preferred). Track record of over-achieving quota. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Complete the form in the link below to apply [url]forms.gle/hbdZQZDFXcWur5tw7[/url] |
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