In today’s business work, IT support is completely essential for any company that wants to succeed. If you took a moment right now to consider all the different types of information technology we use (such as phones, computers, telephones, email, social media, to name just a few), you would see why IT support can’t be avoided. In fact, IT support services in London are one of the most highly demanded B2B services, and it is the same all around the world.

Since the onset of COVID-19, more and more businesses have gone remote – even getting rid of their offices – and therefore, more businesses have been relying on outsourced IT support. Although, this form of support was around well over a decade before COVID-19.

What is Outsourced IT Support

Every business needs IT support. If you have servers, computers, printers, an internet network, and all the other technologies that businesses use nowadays, then you need IT support. It usually involves monitoring and maintaining various hardware, software, and systems, and fixing technical issues, and also improving a business’ technology strategy over time.

Normally, all of these responsibilities are handled by an in-house team of IT experts, but outsourced IT support is when those responsibilities are given to a third-party – a company that specialises in working with other businesses to provide IT support.

Outsourced vs. In-House

Outsourced IT support is becoming more popular each year, but most businesses still rely on in-house IT support departments. So, what are the differences between the two?

Larger companies – such as international corporations – usually prefer in-house IT teams. These types of companies usually have multiple offices around the world, and so making sure that each office has a dedicated team of IT professionals ensures that all employees are covered and supported.

For small and medium-sized businesses, however, it can be harder to build an efficient in-house IT team, and this is where outsourced IT support becomes very useful, because the resources and expertise they have far outstrips what a small business should develop in-house. The outsourced IT support London businesses rely on often work with SMBs, and they offer much better value for money compared with the costs of hiring and training staff in-house.

Benefits of Outsourced IT Support

For any business that would suit outsourced IT support – in other words, any small or medium-sized business or remote business – here are some of the top benefits that you get with outsourced IT support.

Expertise

In the same way that an Architecture company will have the best expertise in their field, an IT support company will have better technology expertise than any other type of company. A business can hire a few IT experts, but an IT company will most likely still have more expertise than the average in-house IT department. As a business that is getting outsourced IT support form one of these companies, you will benefit from having relevant and up-to-date expertise.

Lower IT Costs

In the UK, a survey was performed that found that nearly 70% of companies outsource in order to lower their IT costs. For one thing, a company that outsources their IT won’t be spending money on the wages of their IT staff. As well as this, IT staff need to be trained regularly to ensure their knowledge and expertise is up-to-date with the IT industry – outsourcing your IT means you don’t need to pay for that training. You also won’t have to pay for the hardware, software, and systems that an outsourced IT provider uses to support your company.

Reduced Risk

]An outsourced IT support provider can offer much more consistent and effective support of your IT infrastructure. For instance, they might have monitoring tools to detect faults in your network and systems, which allows them to fix things quicker. They will also be able to help an organisation modernise their IT, and implement new solutions that make the business more resilient to IT problems in the future. All of this works to reduce the risk of an organisation experiencing IT issues lower.