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My SpaceX Starlink Internet Experience In Lagos, Nigeria - Phones (81) - Nairaland

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Can't Activate My Starlink Internet Kit, Help!!!!!!!!! / My Spacex Starlink Internet Experience In Lagos, Nigeria / Fisayo Fosudo Test-Runs SpaceX's Starlink (Video) (2) (3) (4)

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Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by Nteogwuija(m): 4:23pm On Sep 16, 2024
udatso:

Fence or mount a pole

Thanks
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by Nteogwuija(m): 4:24pm On Sep 16, 2024
GoodBoi1:
You can position your dish on a place where it can get a clear view of the north axis while pointing to a clear view of the sky.


Thanks
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 12:43pm On Sep 17, 2024
Good Day pleasei want to change My service plan to roam , but i cant get in the options inthe app
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by dustmalik(m): 12:51pm On Sep 17, 2024
baysan:
Good Day pleasei want to change My service plan to roam , but i cant get in the options inthe app
You can't opt in to roam plan in Nigeria for now, only those who were on the plan will remain on it as long as they don't opt out.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 1:13pm On Sep 17, 2024
dustmalik:

If you are in Lagos or anywhere that has reached capacity, you can opt in for the Business plan, which is essentially a residential plan with the first 40GB as priority data. It costs 50k though.


please i have opted for this plan but i am still getting this error message

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 1:14pm On Sep 17, 2024
dustmalik:

You can't opt in to roam plan in Nigeria for now, only those who were on the plan will remain on it as long as they don't opt out.


i have subscribe for priority -40gb but i am still getting the error message

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 1:16pm On Sep 17, 2024
dustmalik:

You can't opt in to roam plan in Nigeria for now, only those who were on the plan will remain on it as long as they don't opt out.


so what the best service plan to make use of in Lagos Nigeria
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by dustmalik(m): 1:47pm On Sep 17, 2024
baysan:


please i have opted for this plan but i am still getting this error message
Your service address must be within reasonable distance to your physical location.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 2:27pm On Sep 17, 2024
dustmalik:

Your service address must be within reasonable distance to your physical location.

see the error Message i get,

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by dustmalik(m): 2:57pm On Sep 17, 2024
baysan:


see the error Message i get,
Contact Starlink support. They do respond quickly these days, as they now have Nigerian support staff. Let them know that you have paid already.

1 Like

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 8:44pm On Sep 17, 2024
[quote author=dustmalik post=132042723]
Contact Starlink support. They do respond quickly these days, as they now have Nigerian support staff. Let them know that you have paid already.[/quote

Okay thanks, so after contacting them see the response I got

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by dustmalik(m): 10:00pm On Sep 17, 2024
baysan:
Okay thanks, so after contacting them see the response I got
Did you ask them, how come it was available for you to subscribe for, when, according to them, it has reached capacity at your service address? Because, normally, you shouldn't be able to subscribe to a plan that has reached capacity at your service address.

They should provide a solution for you as this error is from their end. Or did you subscribe using a different service address?
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by baysan(m): 9:18am On Sep 18, 2024
dustmalik:

Did you ask them, how come it was available for you to subscribe for, when, according to them, it has reached capacity at your service address? Because, normally, you shouldn't be able to subscribe to a plan that has reached capacity at your service address.

They should provide a solution for you as this error is from their end. Or did you subscribe using a different service address?

I mistakenly selected the wrong location during my subscription, which is why I was able to subscribe to a service but wasn't able to use it afterward. Once I selected the correct location where the starlink is mounted , The Service has reaced its capacity .

Although tried switching to other areas, especially residential areas rather than office environments in Lagos, and I realized it would connect. They informed me that the only service plan that would work in my location is the Mobile Priority-50GB plan. I later subscribed to it, and it’s working fine now.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by dustmalik(m): 9:33am On Sep 18, 2024
baysan:


I mistakenly selected the wrong location during my subscription, which is why I was able to subscribe to a service but wasn't able to use it afterward. Once I selected the correct location where the starlink is mounted , The Service has reaced its capacity .

Although tried switching to other areas, especially residential areas rather than office environments in Lagos, and I realized it would connect. They informed me that the only service plan that would work in my location is the Mobile Priority-50GB plan. I later subscribed to it, and it’s working fine now.
Fantastic.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by jmaine: 4:17pm On Sep 18, 2024
[quote author=baysan post=132047232][/quote]

From your screenshot from the support desk, did Starlink just admit we will likely be seeing a price increase in the nearest future? 😳😳..

1 Like

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by POPPASQUISH: 10:53pm On Sep 18, 2024
baysan:


I mistakenly selected the wrong location during my subscription, which is why I was able to subscribe to a service but wasn't able to use it afterward. Once I selected the correct location where the starlink is mounted , The Service has reaced its capacity .

Although tried switching to other areas, especially residential areas rather than office environments in Lagos, and I realized it would connect. They informed me that the only service plan that would work in my location is the Mobile Priority-50GB plan. I later subscribed to it, and it’s working fine now.

How much are you paying for the Mobile Priority-50GB subscription?
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by Gbengakolade1(m): 11:41pm On Sep 18, 2024
My client Router got burnt

Can a Starlink acct with subscription be transferred to another Starlink router

And moreover
Do anyone Sells Starlink Router only

kindly reach me on whatsapp if anyone get Starlink router alone for sale
08104801159
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by Ayomipoe(m): 12:55am On Sep 19, 2024
The dish on the roof contains all the information, the router is just a router with the extra responsibility of sending power to the dishy .
Message customer support to get a new router, no need to buy except you cannot wait for them to ship it to you.
Gbengakolade1:
My client Router got burnt

Can a Starlink acct with subscription be transferred to another Starlink router

And moreover
Do anyone Sells Starlink Router only

kindly reach me on whatsapp if anyone get Starlink router alone for sale
08104801159
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by georgee(m): 6:35am On Sep 19, 2024
Gbengakolade1:
My client Router got burnt

Can a Starlink acct with subscription be transferred to another Starlink router

And moreover
Do anyone Sells Starlink Router only

kindly reach me on whatsapp if anyone get Starlink router alone for sale
08104801159
Dnt bother yourself.. Just complain to starlink and another router will be shipped to you at no cost
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by RoddyStan: 10:59am On Sep 19, 2024
Tplink router archer Ax75 available (US version) + starlink ethernet adapter

285k

Still available
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by 606thearena: 2:58am On Sep 20, 2024
Good morning guys, pls I need help reactivating my account, I did not pay my sub for over 3 month now, I made the deposit in my account last week so they can withdraw the money I owed them. But they did not touch it the next message I got , was “ There was an error while attempting to resume your service”. Pls guys how do I reactivate , I was told I have till September 24 before my service plan will end . The money is in my kuda account for a week plus now , I wonder why they did not deduct it since and now it’s seem they are meant on disconnecting me . Pls guys any advise or suggestion will be highly welcome and appreciated.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by georgee(m): 8:06am On Sep 20, 2024
606thearena:
Good morning guys, pls I need help reactivating my account, I did not pay my sub for over 3 month now, I made the deposit in my account last week so they can withdraw the money I owed them. But they did not touch it the next message I got , was “ There was an error while attempting to resume your service”. Pls guys how do I reactivate , I was told I have till September 24 before my service plan will end . The money is in my kuda account for a week plus now , I wonder why they did not deduct it since and now it’s seem they are meant on disconnecting me . Pls guys any advise or suggestion will be highly welcome and appreciated.
Quickly, open a ticket and lodge this complain.. They will tell you what went wrong /what to do
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by SourYoghurt: 3:43pm On Sep 20, 2024
606thearena:
Good morning guys, pls I need help reactivating my account, I did not pay my sub for over 3 month now, I made the deposit in my account last week so they can withdraw the money I owed them. But they did not touch it the next message I got , was “ There was an error while attempting to resume your service”. Pls guys how do I reactivate , I was told I have till September 24 before my service plan will end . The money is in my kuda account for a week plus now , I wonder why they did not deduct it since and now it’s seem they are meant on disconnecting me . Pls guys any advise or suggestion will be highly welcome and appreciated.
I am curious, you were using it for 3 months without paying?

I am also curious, this is for everyone, if my subscription ends on 1st Oct, and I didn't credit my account until 7th but I am still using the service, when I eventually credit the account, will the new subscription start on 7th or the 6th days will be subtracted from the 30 days?
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by 606thearena: 10:00pm On Sep 20, 2024
Good evening guys , the money has been deducted already . Thanks, omo nothing like starlink .
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by udatso: 9:41am On Sep 21, 2024
SourYoghurt:
I am curious, you were using it for 3 months without paying?

I am also curious, this is for everyone, if my subscription ends on 1st Oct, and I didn't credit my account until 7th but I am still using the service, when I eventually credit the account, will the new subscription start on 7th or the 6th days will be subtracted from the 30 days?
Your time of renewing doesn't affect your subscription date as long as your service wasn't discontinued. It's still going to be 1st October
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by udatso: 9:43am On Sep 21, 2024
606thearena:
Good evening guys , the money has been deducted already . Thanks, omo nothing like starlink .
Next time after funding the account, don't wait for them to deduct. Go to you account and retry payment so you are deducted immediately. If you are placed out of service in an area like Lagos, your slot maybe given to someone else and you might have to be forced to move to mobile plan.
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by RoddyStan: 11:14am On Sep 21, 2024
Tplink router archer Ax75 available (US version) + starlink ethernet adapter

285k

Av
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by 606thearena: 1:17pm On Sep 21, 2024
udatso:

Next time after funding the account, don't wait for them to deduct. Go to you account and retry payment so you are deducted immediately. If you are placed out of service in an area like Lagos, your slot maybe given to someone else and you might have to be forced to move to mobile plan.

Thanks bro , I swear, it is worth every penny . And the fact that, they can even give you up to three or four months grace , if things are rough for you to source for funds , it’s a no brainner 😊😊😊

3 Likes 2 Shares

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by GoodBoi1(m): 1:24pm On Sep 21, 2024
606thearena:


Thanks bro , I swear, it is worth every penny . And the fact that, they can even give you up to three or four months grace , if things are rough for you to source for funds , it’s a no brainner 😊😊😊

Actually, at the bottom of the invoice, it is said to be about a month before service is suspended if payment has not been made.

1 Like

Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by 606thearena: 1:48pm On Sep 21, 2024
GoodBoi1:


Actually, at the bottom of the invoice, it is said to be about a month before service is suspended if payment has not been made.
It is more than a month bro , I did not pay for close to three months
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by GoodBoi1(m): 2:41pm On Sep 21, 2024
606thearena:

It is more than a month bro , I did not pay for close to three months
That means they don't really follow what is shown on the bill
Re: My SpaceX Starlink Internet Experience In Lagos, Nigeria by Valentineboy1: 6:24pm On Sep 21, 2024
please how much is starlink kits now ?

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