Have you ever received services that were so outstanding that you promised yourself you would go back and buy from the same place so you could enjoy the experience all over again?

This experience is what we refer to as Moment of Magic. Moment of Magic entails getting something a little better or a little more than you expected. Sometimes it's something that's delivered with a distinctly personal touch.

This is not received ordinarily rather it’s a conscious effort that someone cared enough to see that your experience was superior. Once you've received a moment like this, you feel extra satisfaction.

Without moments of magic, you can't passively amaze your customers. Don't think that a moment of magic always has to be a WOW experience or something that's truly over the top. It's actually much easier than that.

Now the question every business needs to ask is How can I fascinate my customers?

To achieve this, you need to know first the level of experience your customers are receiving from your staff and then know how and what to design to create amazing experiences through your customer’s journey

NLP Mystery Shopping Exercise helps expose the lapses that hinder great customer experience within your customer’s journey and if required, benchmarks your service with your competitors.

Click on the link below to learn more

[url]https://nlpnigeria.com/mystery-shopping-company/ [/url]