What business process automation tools do you use? Please tell me how to make my business more efficient with their help.

You are right, this is a popular method of initial automation of the work of the sales department, which allows you to maintain a customer base, control payments from customers and forecast revenue. But for a larger business, such a system is not suitable.

There are also more sophisticated automation systems. Trello, Jira, Asana are services where you can set tasks for employees and distribute them among team members. My company uses the Salesforce product crm for business automation . This is a new development from RedTag to manage your business and increase its efficiency.