Hello Nairalander

Please I need help getting a goal based loan from Alat by Wema Bank

I move my funds from the main account to the investment section of thier app for better interest rate on my savings,where it was stipulated in the terms and condition of service that I can liquidate my investment at will and I can also get 80 percent goal based loan from my investment

After moving the fund there I have been trying to access the loan or liquidate my investment in accordance with the terms and conditions but I keep on getting the error message you have an existing loan been process which is clearly a technical error from their app

I sent them a mail on the 8th complaining about this which they acknowledge and I was told I will get a feedback in 48 hours ever since then the didn't reply to my email and whenever I call them I was always told I would get a postive response before the end of the day and this is over 12 days

I wouldn't have call them out here ordinarily but I need this sorted as soon as possible and I haven't experience such horrible service from any Nigeria bank before

Please how did you later solved that
Facing similar issues here please

Are you there bro??

They fix it after calling them daily for 19 days

Biggerbou:
Are you there bro??

This is serious!!! Brb

Please bro what are the steps they took for it to be resolved and do you fill in anything or they send a mail?