StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Title: Travel Insurance Sales/Processing Officer

Location: Lekki

Job Summary
A Travel Insurance Sales/ Processing Officer is responsible for selling travel insurance policies to customers and processing insurance claims when necessary.

Duties and Responsibilities
• Identifying potential customers, explaining policy details to customers, processing insurance claims, and maintaining accurate records of customer interactions.
• To consistently achieve/exceed individual and team KPIs and target.
• To respond quickly and professionally to all incoming sales enquires, listening carefully to client needs and using your product knowledge to correctly select right policy to meet customer requirements. All questions must be dealt with in a positive and professional manner, using appropriate product knowledge
• To provide an excellent customer experience by maintaining a high level of service at all times. This includes pro-actively returning/following up customer calls regarding new/renewed policies - and ensuring you have all the relevant information to hand in order for them to make a decision.
• To accurately complete medical screening of clients for travel insurance quotes using IT systems.
• To accurately complete administrative work/documentation as and when required. This includes inputting and maintaining customer records with accurate, high quality policy information in order to keep an up-to-date knowledge of customer activity. All conversations and transactions must be clearly documented, but customer confidentiality must be maintained at all times.
• To attend, prepare for and participate in one-to-one/team meetings that will review/guide performance (including appraisals), share ideas and initiatives, communicate objectives and agree sales plans/focus.
• To attend internal/external training sessions as appropriate in order to increase skill set. Plus be responsible for continually updating your own product, market and competitor knowledge as well as sharing best practice skills with colleagues.
• To undertake special projects and tasks as and when required.


Qualification/Requirements
• BSc. / HND in any Social Sciences or similar field.
• Minimum of 1 year experience.
• A unique combination of sales and good communications skills
• Ability to establish, develop and maintain positive business and customer relationships.
• Excellent knowledge of MS Office
• Ability to prioritize time management and organizational skills
• Highly motivated and target driven with a proven track record in account reconciliation and sales
• He / She must reside on the Island or its environment.

Monthly Take Home: N87,000

Method of Application
Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresertservices.com’ using the Job Title as subject of the application.