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Nairaland Forum / Nairaland / General / Career / Job Title: I.T Help Desk & Desktop Support (240 Views)
Job Title: I.T Help Desk & Desktop Support / Job Title: I.T Help Desk & Desktop Support / Job Vacancy - I.T Help Desk & Desktop Support (2) (3) (4)
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Job Title: I.T Help Desk & Desktop Support by fesamson57: 9:52am On Apr 06, 2023 |
Mactay Consulting is currently recruiting to fill the job role below for her client in the Financial Sector Job Title: I.T Help Desk & Desktop Support Job Locations: Iganmu, Ibadan, Warri & Marina Client: Leading Commercial Bank Salary: N85,000 net Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance. Objective: Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems. Responsibilities: Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support Escalate issues for resolution at appropriate levels Monitor and track incidents reported to the service desk to the point of resolution Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team Ensure IT service desk policies and procedures are enforced and adhered to Assist with management of the Incident / problem database Continuously monitor and report service levels to ensure responsiveness of IT to business Requirements: B.Sc/HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum) 27 years and below I.T Certification is an added advantage 1 - 5 years of work experience in a similar role. Must have completed NYSC Complete the Form in the link below to apply: https://forms.gle/yqq1CPo2w5KDeWDU8 |
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