menokela:


How about adding pictures so we could see. Will go a long way and save others the pains

MrPristine:


For reasons best known to him, he is exaggerating the whole issue and misrepresenting the facts. Yes there were a couple of minor blemishes on his vehicle by the time we finished it which is not unusual. What happens in this circumstance is that those errors are corrected and redone but in a circumstances were you have a customer that is in a hurry to collect his car, you are not given the time to correct the errors as was the case in this matter. He misrepresented the facts when he claimed his car spent seven days with us instead of four. The fact is that I told him that it will take five days to get it done, he said he wanted it in four days and my response was that we will try. He dropped off his car on a Monday and we were supposed to deliver the following Friday however it rained a couple of times during the week which slowed down our work. I even called to let him know of the problem with the rain and told him that the car won't be ready till Saturday. On Saturday morning before my boys were able to do the finishing touches on the car he got to my work shop and started criticizing an unfinished work. I explained to him that we still needed to do the finishing and make some corrections and he agreed to come back later in the evening to pick up his vehicle. I later called him after we had done the finishing to come and pick his vehicle and he responded by telling me he couldn't make it till Sunday morning which I obliged to deliver it to him on Sunday morning despite the fact that we don't work on Sundays and I was supposed to be in Church.

I will admit that at the point of delivery there was a couple of very minor blemishes that you will really need to scrutinize the car well before you observe it. The choice I had was to either correct the minor issues which will delay delivery by another two days and upset his travel plans or deliver his car and let him decide if he wanted it like that or the travelling was more pertinent.

The point to note is that no one not even car manufacturers can guarantee a perfect job directly out of the Oven. Blemishes are a normal part of the paint process, what we do as professionals is to reduce the occurrence of blemishes by mitigating against it and to correct them if and when they occur. But in an instance when a customer puts you under tremendous pressure to deliver within a certain date, you may not have the time and the liberty to correct these blemishes and that is what happened in this case.

At Pristine automobiles, customer service excellence is my watch word and I take pride in satisfying my customers but in the event I am not given the opportunity to make amends, there is not much I can do. Thanks for taking time to call me out.

integrity7702:
Dear All,

Pls help me beg Mr Pristine to return the vehicle currently with him today with the headlamp, clutch and brakes fixed.

On 21 August 2017, a vehicle was given to Mr Pristine on a Monday with an agreement to deliver it on Friday that week. I had told him from the first instance that the reason I was repainting the car was simply because of its bumper. I didn't ask him to deliver it on Friday. He told me it would be delivered on Friday. He missed this deadline.

When the 1st vehicle came back I observed that the bumper started peeling some days later. The bumper of this first vehicle is yet to be resprayed.

I have paid him N114,000 so far for the two vehicles. We agreed that he'll receive N65,000 for the first vehicle and N55,000 for the second vehicle.

He was given a second car on the 28th August 2017 and he promised to return it on Friday that week. He met this deadline as the car was returned. However, he requested that I should pay N4,000 to repair the roof of the car. When the car came back, it was still leaking. When I returned it days later after I observed it was leaking, I was asked to come and pay N10,000 again in addition to the N4,000 (making N14,000). I refused and asked that the car be returned to me. I then asked another panel beater to rework it for N7,000.

Few days later I observed that a particular part of the car paint had started cracking. I asked that they respray it. It's necessary to also mention that the part that was cracking was the major reason why I asked the whole car to be resprayed and I told him this before he picked this second vehicle.

He asked his staff to pick up the vehicle. The staff called me later that day to say that the clutch of the vehicle was faulty. This was a car that was being used daily but I pulled it out for them to rework. I simply asked him to get my car fixed and returned ( since I wasn't sure of why it was damaged within hours of his taking it from my house). He was to return the vehicle by Sunday evening (17/09/2017) latest.

On Monday when I didn't get the vehicle and was only getting excuses, I asked his staff to return the second vehicle. His staff told me that the vehicle's headlight was damaged and the bumper was damaged as well. He asked me to send N15,000 to repair the clutch. I told him to wait for my own personal mechanic to come and assess the situation of things and fix the clutch. When my mechanic left, he told me the fault arose because whoever was driving it was not clutching properly when changing gears. He fixed it and asked me to give him anything. My mechanic later said that N2k would be ok (vs N15k that Pristine charged).

This morning, I begged Mr Pristine to return my car with the clutch and headlight fixed. He told me that not only was the clutch faulty but that the brakes were now faulty as well. A member of my family that was to use the car was expending over N4k daily on cabs ( I can send him the evidence) because of the fact that the vehicle was not made available for the person's use since last week (excluding SatUrday and Sunday). Everyday the vehicle remains with him, we would be incurring this cost which I have told him about for days now.

Pls help me beg him to return the car today intact and sprayed. I am also concerned that they may tamper further with the car if it keeps staying with them. Clutch damaged last week. Brakes faulty as at today. By tomorrow, what would have happened?

MrPristine:
Let's all learn to cultivate safe driving habits.

gmajor10:


I'm really disappointed, I searched oven-baked on Nairaland and your thread keeps popping up. I started to read through from July, I was impressed since I'm about bringing in my car. Chukel post caught my eye, then I saw the post from integrity7702 with detailed accounts. Dear sir you had no response and what you deem fit to post is what I just quoted. Do enjoy, but my car will go else where.

MrPristine:
The customer is always right even when he's wrong.

PastorKun:
Advantages of re spraying your vehicles with us

*All vehicles are sprayed in our ultra modern spray booth which guarantees that excess paint does not settle on the car as it is sucked out through a vacuum thereby ensuring a smoother finish
*Our spray gun is of the highest quality in the market and it delivers a very fine spray that enhances a perfect finish
*We use only the best quality materials, same as used by leading car manufacturers. Our paint Jobs would still be glimmering for years if the right car wash liquids are used in washing it.
*Our artisans are highly skilled/ meticulous and all our Jobs are constantly scrutinised to ensure that we take care of the smallest detail leaving your car looking as good as new.
*Upon completion of spraying, all vehicles are oven baked to ensure an even and controlled drying process. The oven baking also strengthens the protective coat(laquer) which makes the paint job more resistant to scratches and ensures your paint job lasts longer.

We look forward to answering your questions and being at your service.

donbuchi1:
with all that I read, you have lost opportunity to repaint my 2 cars. I will comeback when your customers stop complaining.