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Nairaland Forum / Nairaland / General / Business / Business To Business / Jumia Refund My Money! (455 Views)
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Jumia Refund My Money! by mediclife1987(m): 2:47pm On Jun 26, 2023 |
I initiated a withdrawal of my money from my Jumia pay account as directed by the previous agent. A sum of #41,375.00 was done by me But it's showing me: "Withdraw has been completed. Please check the transaction details for more information" and "Sorry we are unable to complete your transaction. Please try again or choose a different payment method. Contact us for further assistance". However my Jumia Pay account is already showing #0, meaning my money has already been withdrawn! I've contacted Jumia Chat via the app, with them saying my details has been forwarded to the team for quick resolution; and I've also called your customer care on phone as well, with them saying I should disregard the other statement of a failed transaction. I have the customer care on call recorder too! Here's the screenshot to my complaint. Jumia don't trifle with my money! Don't wait till I put this post in crime section!
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Re: Jumia Refund My Money! by MIRACULOUS123(m): 2:58pm On Jun 26, 2023 |
Had a similar experience sometimes ago I just went straight to their pick up office and luckily for me,I met their manager there. After narrating my ordeal,he gave me his WhatsApp digit and assured me my money would be sent to me. My money was sent the following week. |
Re: Jumia Refund My Money! by siofragspot: 3:16pm On Jun 26, 2023 |
Op your refund will come, sooner or delayed. Before then, please go and charge your device battery. Its very low 1 Like 1 Share |
Re: Jumia Refund My Money! by mediclife1987(m): 9:28pm On Jun 27, 2023 |
MIRACULOUS123: Did you also make a prepaid transaction? Was the office you went in Lagos? Where was it please. |
Re: Jumia Refund My Money! by mediclife1987(m): 9:28pm On Jun 27, 2023 |
siofragspot: Thank you. |
Re: Jumia Refund My Money! by MIRACULOUS123(m): 4:09pm On Jun 28, 2023 |
mediclife1987:Yes I made a prepaid transaction but the office isn't in Lagos It's here in ondo state You can just go to your map and search for nearest jumia pickup station Go there and explain your ordeal to them |
Re: Jumia Refund My Money! by mediclife1987(m): 8:02pm On Jun 28, 2023 |
MIRACULOUS123: Okay, thank you very much. 1 Like |
Re: Jumia Refund My Money! by mediclife1987(m): 2:43pm On Jun 29, 2023 |
mediclife1987: You guys said 1-3 business working days, I'll get my refund money back in my account for an order you guys cancelled your own very selves, but my money is yet to reflect in my account- today being the 3rd day already! Jumia where is my money!!!! |
Re: Jumia Refund My Money! by mediclife1987(m): 2:54pm On Jun 30, 2023 |
mediclife1987: It has finally reflected in my account, thank you all. |
Re: Jumia Refund My Money! by ogawisdom(m): 12:10pm On Oct 15, 2023 |
mediclife1987: Pls have you received your money , I am having similar problem pls put me through on how you resolved yours |
Re: Jumia Refund My Money! by Confiture: 4:27am On Feb 15 |
Hi. I'm having the same problem. I hope these guys are not scammers. Please how did you solve yours? |
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