To enhance consumer relations and experiences, the Nigerian Communications Commission (NCC) has issued new recommendations to telecommunications providers in Nigeria. The telecom regulator claimed that the new rules comply with Section 57 of the NCC Act, which permits input from stakeholders.

The new guidelines stipulate the minimum quality and standards of service associated with measurements and critical performance indicators for measuring the quality of service.

According to the NCC paper, Nigeria's telecom firms were required to attend to consumers within 30 minutes of their arrival at any of their service centers.

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https://www.gistonlinesng.com.ng/2023/07/ncc-reels-out-new-guidelines-for-mtn.html?m=1

Our policies are good on paper but the devil is in the follow up and domestication.

The believe of these multinational companies that our top government officials are buyable is the main reason they don’t respect our law.

The one that baffled me most is when I walked into an MTN service center to retrieve a line. They told me that I need to go obtain an affidavit that my line got lost. I'm like WTF for? I'm here in person. You just confirmed the line has all of my details on it and last I checked, I did biometrics also if you're concerned about look-alike, but I still require an affidavit to retrieve my personal line? Keep it, then.