Globacom, a well-known Nigerian internet service provider, has been in the telecom industry for years but recently its loyal customers, including myself have been very unsatisfied with the way they take things.
Unlike other networks, Globacom has been slow in adopting eSIM capabilities and 5G technology. With the iPhone 15 release approaching, the absence of eSIM support from Globacom is causing discontent among customers, and some are considering switching to competitors. This is very sad.

Mobile technology has shifted towards eSIM, a virtual SIM card that doesn't require a physical card. As eSIM becomes a standard feature in the latest smartphones, like iPhone 15, customers seek network providers with this advanced feature. With iPhones supporting both eSIM and physical SIM cards, the lack of eSIM from Globacom puts its customers at a disadvantage.

iPhone 14's release saw many customers leaving their Globacom SIM cards, as the American version uses eSIM technology ONLY. As iPhone 15 approaches, the absence of eSIM support from Globacom leaves iPhone users with limited options. They feel frustrated, unable to fully enjoy the latest iPhone features.

While other networks embrace 5G(although we all know it’s actually the speed of 4G+ they are offering us), offering faster internet and improved connectivity, Globacom has been slow to adopting it. The demand for 5G sparks curiosity among customers, questioning Globacom's reluctance. This may lead to a decline in customer satisfaction, as businesses and tech enthusiasts seek the full potential of 5G.

Globacom's hesitation may have repercussions. To stay competitive, network providers must adapt as customer expectations rise. Failure to do so may result in customer churn, with users choosing networks offering the latest features. The potential loss of loyal customers, like myself, concerns Globacom's reputation and market position.

In a tech-driven world, telecom companies, like Globacom, must embrace innovation and meet customer demands. The lack of eSIM and 5G support has left many customers dissatisfied, considering a switch to other networks. To retain customer loyalty, Globacom must evolve and adapt to the ever-changing mobile technology landscape. Embracing eSIM and 5G capabilities can secure Globacom's position as a leading internet service provider in Nigeria.

Admin please delete this post. I have posted it in the right session.