Job Title: Customer Care Representative

Location: Ikeja, Lagos(proximity to location is very important)
Employment Type: Full-time
Job Summary
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Requirements;
Candidates should possess a Bsc/HND with Applicants should possess at least 1 year work experience on the role.
Remuneration
N 60,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume to hr2tenportion@gmail.com using Job Title as the subject of the email.