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Why MTN Might Have Cleared It User's Debt by IsaacRocks(m): 8:49am On Nov 11, 2023
Decoding MTN's Debt Clearance: A Strategic Move to Retain Customers

Have you ever wondered why MTN decided to wipe away the debts of its users? Let's delve into the rationale behind this unexpected and generous move.

In a country where almost everyone relies on an MTN SIM as their primary mobile connection, the ubiquity of MTN usage makes users eligible for various services, including loans. Many Nigerians found themselves indebted to MTN, owing sums as substantial as 7000 Naira. For a significant number, this debt became a hindrance, leading them to cease recharging their MTN SIMs altogether.

The cycle of accumulating debt, discontinuing recharges, and resorting to acquiring new SIM cards became a pattern for some users. With a similar borrowing process in place, Airtel offered a contrasting approach by limiting the amount users could owe, making it more manageable for them to repay. This distinction prompted some users to opt for Airtel over MTN.

Recognizing the potential loss of customers due to accumulated debts, MTN took a strategic step by clearing the debts of its users. The significant amount owed by many users, up to 7000 Naira, was perceived as a barrier preventing them from actively using their MTN SIMs. By erasing this debt, MTN aims to re-engage users who had refrained from recharging and, in some cases, resorted to switching to alternative providers.

The decision to clear debts is not merely an act of generosity; it's a calculated business move. MTN anticipates that this debt clearance will encourage users to resume regular recharges, thereby boosting the company's revenue. The cost of clearing the debt is considered an investment in customer retention, as losing a customer to a competitor proves more costly in the long run.

In essence, MTN has chosen a strategic path – sacrificing short-term losses for potential long-term gains. By removing the financial barriers that kept users from actively using their MTN SIMs, the telecommunications giant is banking on the likelihood that these users will return as paying customers, ultimately offsetting the cleared debts.

So, while MTN has wiped the slate clean for its users, it's a strategic move that reflects the intricate dance between customer satisfaction and long-term business sustainability. In the end, whether through cleared debts or increased recharges, users will find themselves contributing to MTN's bottom line.

4 Likes

Re: Why MTN Might Have Cleared It User's Debt by DonBenny77(m): 9:04am On Nov 11, 2023
Factos
Most users like me stopped recharging mtn and stuck wit Airtel for outgoing calls.
Now I can go back to making calls with my official line.
Thanks MTN, Still the best

1 Like 1 Share

Re: Why MTN Might Have Cleared It User's Debt by adesegun121(m): 9:05am On Nov 11, 2023
Ok

1 Like 1 Share

Re: Why MTN Might Have Cleared It User's Debt by Zee0007: 9:26am On Nov 11, 2023
Dem nominate Davido for Grammy. Baba clear boiz debt. grin angry angry

3 Likes

Re: Why MTN Might Have Cleared It User's Debt by Olachase(m): 10:59am On Nov 11, 2023
DonBenny77:
Factos
Most users like me stopped recharging mtn and stuck wit Airtel for outgoing calls.
Now I can go back to making calls with my official line.
Thanks MTN, Still the best
so you borrow airtime you no won return ham

People like you kill easy buy and micro finance bank that loan people money, I didn't see this country moving forward
Re: Why MTN Might Have Cleared It User's Debt by chineduace(m): 11:13am On Nov 11, 2023
DonBenny77:
Factos
Most users like me stopped recharging mtn and stuck wit Airtel for outgoing calls.
Now I can go back to making calls with my official line.
Thanks MTN, Still the best

https://nairametrics.com/2023/11/11/breaking-system-glitch-causes-debt-cancellation-on-mtn-network-subscribers-jubilate/
Re: Why MTN Might Have Cleared It User's Debt by MainRay(m): 11:21am On Nov 11, 2023
Generally Nigerians think they're smart but you've gat to play smarter than a smart person, and I believe that is the case here. In the long run they will recover the amount lost.

Discover how you can get your car washed up in a record time of 5 minutes, click on my bio if you're interested.
Re: Why MTN Might Have Cleared It User's Debt by DonBenny77(m): 11:21am On Nov 11, 2023
Olachase:
so you borrow airtime you no won return ham

People like you kill easy buy and micro finance bank that loan people money, I didn't see this country moving forward
Yes na we, people like you are agents of unregistered criminal loan apps.

1 Like

Re: Why MTN Might Have Cleared It User's Debt by Woodshot: 11:34am On Nov 11, 2023
MTn this better not be a glitch 😁
Re: Why MTN Might Have Cleared It User's Debt by TrustNone: 11:57am On Nov 11, 2023
adesegun121:
Ok
just less than 5hours meme don commot grin

1 Like

Re: Why MTN Might Have Cleared It User's Debt by CJStarz: 11:59am On Nov 11, 2023
No country like Naija. Smart people.
These SA think say dem go use us make money.
See guys,make we borrow again, when they tire,dem go clear off the debt again 🤣🤣

3 Likes

Re: Why MTN Might Have Cleared It User's Debt by TrustNone: 11:59am On Nov 11, 2023
DonBenny77:

Yes na we, people like you are agents of unregistered criminal loan apps.
you dey mind that criminal
Re: Why MTN Might Have Cleared It User's Debt by christianudo(m): 12:00pm On Nov 11, 2023
Na luck, and they still give u another loan if u want borrow again. For me I get 1500 limit to go...
Hope is not glitch

1 Like

Re: Why MTN Might Have Cleared It User's Debt by aremubabs: 12:32pm On Nov 11, 2023
Long Live MTN.




I am back to my MTN.




Now, I will ensure never to accumulate airtime/data loan again.

1 Like

Re: Why MTN Might Have Cleared It User's Debt by LoveJesus87(m): 12:48pm On Nov 11, 2023
grin
Re: Why MTN Might Have Cleared It User's Debt by tuzle(m): 1:23pm On Nov 11, 2023
DonBenny77:

Yes na we, people like you are agents of unregistered criminal loan apps.
u are the criminal here.
Re: Why MTN Might Have Cleared It User's Debt by Countersam(m): 2:52pm On Nov 11, 2023
IsaacRocks:
Decoding MTN's Debt Clearance: A Strategic Move to Retain Customers

Have you ever wondered why MTN decided to wipe away the debts of its users? Let's delve into the rationale behind this unexpected and generous move.

In a country where almost everyone relies on an MTN SIM as their primary mobile connection, the ubiquity of MTN usage makes users eligible for various services, including loans. Many Nigerians found themselves indebted to MTN, owing sums as substantial as 7000 Naira. For a significant number, this debt became a hindrance, leading them to cease recharging their MTN SIMs altogether.

The cycle of accumulating debt, discontinuing recharges, and resorting to acquiring new SIM cards became a pattern for some users. With a similar borrowing process in place, Airtel offered a contrasting approach by limiting the amount users could owe, making it more manageable for them to repay. This distinction prompted some users to opt for Airtel over MTN.

Recognizing the potential loss of customers due to accumulated debts, MTN took a strategic step by clearing the debts of its users. The significant amount owed by many users, up to 7000 Naira, was perceived as a barrier preventing them from actively using their MTN SIMs. By erasing this debt, MTN aims to re-engage users who had refrained from recharging and, in some cases, resorted to switching to alternative providers.

The decision to clear debts is not merely an act of generosity; it's a calculated business move. MTN anticipates that this debt clearance will encourage users to resume regular recharges, thereby boosting the company's revenue. The cost of clearing the debt is considered an investment in customer retention, as losing a customer to a competitor proves more costly in the long run.

In essence, MTN has chosen a strategic path – sacrificing short-term losses for potential long-term gains. By removing the financial barriers that kept users from actively using their MTN SIMs, the telecommunications giant is banking on the likelihood that these users will return as paying customers, ultimately offsetting the cleared debts.

So, while MTN has wiped the slate clean for its users, it's a strategic move that reflects the intricate dance between customer satisfaction and long-term business sustainability. In the end, whether through cleared debts or increased recharges, users will find themselves contributing to MTN's bottom line.

We are trying to improve the naira and patronise made in Naija, this move is just to retain customers but we are still using Glo.
Re: Why MTN Might Have Cleared It User's Debt by motymop: 3:01pm On Nov 11, 2023
After reading this stuff, i came to realize that majority of opinions are trash

MTN have come out to say it was a glitch.

Always get your facts right before writing to sound intelligent

if you dont have facts, or you dont work in the company you are writing about, you are just spreading rumours or writing based on speculation
Re: Why MTN Might Have Cleared It User's Debt by sauceEEP(m): 4:10pm On Nov 11, 2023
Op MTN acknowledged the fact that it was an error and all cleared debts would be reinstated.
Re: Why MTN Might Have Cleared It User's Debt by ghettochild(m): 7:48pm On Nov 11, 2023
Ya all shd know they will b no more borrowing money...
Or u r limited to very small amount n it's meant for calls.
Wicked Nigerians...
Re: Why MTN Might Have Cleared It User's Debt by SIRDAN4LIFE: 7:46am On Nov 12, 2023
Immediately they cleared, I rushed to borrow again. I didn't send them. But they try sha. 3k nna big money
Re: Why MTN Might Have Cleared It User's Debt by Barbie001(f): 2:45pm On Nov 13, 2023
Lol they’ve returned the debts back as they do site as a glitch.. check your accounts now..

1 Like

Re: Why MTN Might Have Cleared It User's Debt by Caris77: 7:23pm On Nov 13, 2023
Yea, debt was returned.

(1) (Reply)

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