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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Delivery Rider (140 Views)
Delivery Rider / VACANCY !! Delivery � Rider Needed / Thinking Of Quitting My 40k Teaching Job For A Delivery Rider Buisness (2) (3) (4)
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Delivery Rider by Yoyobravo: 3:52pm On Nov 28, 2023 |
Delivery Rider Locations: Ojo/Badagry (Lagos State), Enugu, Imo and Benin. The compensation structure is: Salary: N30,000 Fuel allowance: N30,000 Data allowance: N5,000 Total compensation: N65,000 Role and Responsibilities • Delivery and retrieval of POS Devices: You will be responsible for the timely and efficient delivery or retrieval of Point-of-Sale (POS) devices to our customers' locations. This involves preparing the POSs, planning routes, and ensuring that the devices are delivered accurately and on time. • Customer Onboarding: You will facilitate the onboarding process for customers by providing them with the necessary equipment to access our digital ecosystem. This includes explaining the features and benefits of our products and ensuring that customers have a smooth transition into using our services. • Training and Support: You will provide initial training to customers on how to use the POS devices and navigate our digital ecosystem. This includes demonstrating the functionalities, answering questions, and addressing any technical issues that may arise. You will be their primary point of contact for support during the onboarding phase, and an important contact if they have any problems with the POS. ● Customer Engagement: You will engage with customers in a friendly and professional manner, building rapport and fostering positive relationships. You will actively listen to their feedback, address their concerns, and provide solutions to ensure their satisfaction with our services. ● Quality Assurance: You will ensure that all delivered POS devices are in optimal working condition and meet quality standards. If any issues are identified, you will follow the necessary procedures to troubleshoot and resolve them promptly. ● Collaboration and reporting: You will collaborate closely with cross-functional teams, including logistics back office, customer support, and product development, to share insights, gather feedback, and contribute to the overall enhancement of our services. You will also report any issues, challenges, or customer feedback to the appropriate teams within the organization, contributing to continuous improvement and optimization of our processes. Requirements for the role ● Excellent communication skills, with the ability to explain technical concepts to nontechnical individuals. ● Strong problem-solving and troubleshooting abilities, with keen attention to detail. ● Exceptional time management and organizational skills, ensuring timely delivery and efficient customer support. ● Ability to work independently and as part of a team, collaborating with various internal departments to resolve customer issues. ● Experience in customer service or a similar role is a plus. ● Familiarity with POS devices and digital payment systems is a plus. ● Valid driver's license and clean driving record. ● Training and development. ● Needs to have a Bike to move around How to Apply: Send your CV to recruitment@fortknoxoutsourcing.com with the job role as the subject of the mail. |
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