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Client Service Associate @ H&Y Furniture by Dedolapo(f): 2:04pm On Jan 09 |
Client Service Associate Location:Lekki Phase 1, Lagos Reporting Line: Managing Director Job Summary * Maintain customers’ records, using the ERP software * Verify delivery schedules meet project deadlines. * Initiate sales campaigns to meet sales and production expectations. * Negotiate prices within the company’s acceptable range for each furniture piece * Assist customers in selecting products based on customer needs, product specifications. * Establishing new businesses, organizing sales visits, negotiating contracts and packages * Prepare sales presentations or proposals to explain product specifications or applications. * Identify prospective customers using business directories and leads from existing clients * Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services. * Constantly learn about new products and explain specific features of various products to customers. * Visit establishments to evaluate needs or promote products; and answer customers' questions about furniture products, prices, availability, and accessories or credit terms. * Process quotes and sales orders, complete expense reports, sales reports, or other paperwork on a weekly basis * Contact new or existing customers to discuss how specific products or services can meet their needs. * Emphasize furniture product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations. * Provide feedback to product design teams so that products can be tailored to clients' needs. * Attending trade exhibitions, conferences, and meetings Requirements * Prior experience with ERP, Sophia ERP will be an added advantage * B.Sc in Marketing, Communications, Social Sciences or Business Administration. * Minimum of 2-3 years of demonstrable experience in business development, sales, marketing in an interior design or furniture manufacturing organization. * Proficiency in MS Suite (Word, Excel) alongside presentation tools such as Powerpoint or Canva * Excellent customer service and negotiation skills * Excellent interpersonal skills with integrity and discipline * Analytic and problem-solving skills * Excellent communication skills and evidence of building strong relationships * Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability * Ability to develop strong value propositions consistent with Customers' needs * Knowledge of the company's products and services * Ability to connect strategic thinking and planning with hands-on tactical execution. Interested and qualified candidates should send their CVs using Client Service Associate as the subject of the email to: recruitment@jsixgroup.com |
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