Hello,

I always get this error on the GTB banking app. I currently use the e-token app to eliminate the need for physical hardware token . This worked quite alright but lately (in the last 2 months), I get an error . Sometimes the error disappears after a 3rd try , sometimes I have to wait a whole day.

Token validation failed, invalid transaction code or wrong token used. Please retry after 3minutes or *737*7# on your registered device … see image below

I believe it’s not a daily limit issue because it did not matter if I’m attempting to transfer one thousand or one million Naira.

It practically occurs randomly and at inconvenient times
It’s such a painful inconsistency . Has anyone figured how to solve this issue? The GTB Helpdesk could not help. I am not in Nigeria at the moment so the USSD suggested there is not really an option . Please help

I'm have this problem right now